Job Description

• Provide the best customer support for customer inquiries
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Maintain a smooth workflow and handle distribution of orders to partners
• Manage overall Customer Experience operations with partners
• Any other duties may be deemed appropriate to this role that is assigned by supervisor 

Job Requirements

• Min. SPM graduate with experience in fast moving consumer environment (e-commerce customer support preferred)
• Min. 1-2 years experience in a customer service environment
• Able to work independently with minimum supervision
• Knowledge of Microsoft Office products (Excel, Word, etc) and Google web products (Sheets, Docs, etc.)
• Possess great personality with a can do attitude
• Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
• Good time/organizational management and critical thinking abilities
• Must be able to speak or read Mandarin / Cantonese 

Company Benefits

Additional Info