Job Description

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs.
• Manage large amounts of incoming Calls / Chats
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Act as the company gatekeeper
• Suggest solutions when a product malfunction
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media

Job Requirements

• Fresh grad and any speakers are welcomed too!
• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 3 Full-Time position(s) available.
• Able to speak, read and write in English
• Able to work in 24x7 shift

Company Benefits

Additional Info