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Customer Success Executive

Sales and marketing
Full-time
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Damansara Perdana, Selangor

About The Job

Job Description:

  • Provide Partner on-boarding training to assist the partner with the best practices and materials.
  • Update, engage and monitor the partner’s performance on a weekly basis
  • Work with the technical, product, finance and sales team for data analysis, trend and insights
  • Work with the product development team to modify the partner 2.0 portal and package to increase the customer value achievement
  • Continuous improvement for all the system used to increase the productivity
  • Assist and update the partner whenever there is app update announcement, package and partnerships
  • Work with finance team for payment verification such as the payment from partner and warehouse
  • Create data analysis report for partners program and adhoc project
  • Create the content for the partner engagement message and schedule the date for message blasting
  • Reply all customer tickets related to the on-going promotion campaign and inquiries

Job Requirements

Skills: 

  • Possess a Bachelor's Degree in Business / Marketing studies or equivalent
  • Excellent in both written and spoken English
  • Detailed, organized and independent
  • Familiar with MS Excel and MS Word (with basic writing and typing skills)
  • Able to prioritize assignments, meet deadlines and multitask
  • Passionate in Customer Service
  • Possess a Bachelor's Degree in Business / Marketing studies or equivalent

Our Culture

ABOUT US

FLEXIROAM (ASX: FRX) is a global mobile virtual network operator that aims to excel in serving all mobile users with the best data experience worldwide. Our product, Flexiroam X, is an ultra thin microchip technology that attaches to a user’s existing SIM which provides easy and secure data access. Flexiroam currently has coverage in over 140 countries and has access to over 580 network operators globally. Flexiroam works with over 100 travel industry partners to serve customers from over 50 countries.

FLEXIROAM'S VISION, MISION & DREAM

Our Vision
To provide technology to travelers to do more with less.

Our Mission
To achieve extraordinary growth, exercise our creativity and gifting, and transform lives.

Our Dream
To make a difference at the workplace, a place where people find acceptance, love, fun, growth and meaning at work. 

A place where every Flexiroamer will identify as #morethanjustaworkplace.
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