Job Description

• Assist customers in resolving product or service issues by understanding and addressing the customer's feedback and complaints
• Respond promptly to customer inquiries through various channels (email, social media platforms, etc)
• Respond to internal requests for assistance and/or processing of orders 
• Generate feedback reports on issues related to products and services
• Manage incoming requests for support from customers and ensure all requests are followed through
• Maintaining a positive, empathetic and professional attitude toward customers at all times

Job Requirements

• Good communication skills and proficient in spoken and written English 
  (SPM - A / MUET - Band 4)
• Tech-savvy & effective in troubleshooting
• Comfortable to work on rotating shift basis, including midnight shift
• Good in problem-solving and critical thinking
• Proficient in Microsoft Office, specifically Excel
• Familiar and comfortable with the use of email and messengers
• Flexible and adaptable to constant change in a fast-paced work environment
• Attentive to details and accuracy

Company Benefits

Additional Info