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Senior Customer Experience Specialist

Consulting
Full-time
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KL Eco City , Kuala Lumpur

About The Job

What can you get? 

Cool working place in KL, flexible working hours, nice colleagues, fun & creative culture, learn to become a future entrepreneur, full-time salary, and more interesting projects!

We are looking for senior player in the Customer Experience field that have experience in handling: 

  •  All communication channels: Speak to customers on the phone, reply via email, WhatsApp, Instagram, Facebook, write love letters to our loyal customer
  • Be customers’ best friend and make their day
  • Collect data about customer happiness, help analyze customer segments and behavior, support building a tailored user experience
  • Work closely with our operations and kitchen crew to perform last-minute miracles
  • Amaze customers with your responsiveness and friendliness

Job Requirements

 
Is FITGEAR for you? 
 
  • People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!
  • Must be fluent in English
  • Well-versed with internet culture
  • Must have Passion (and patience) to talk to customers all day, every day!
  • Highly organized, confident, self-motivated and persistent
  • Are you passionate to create something revolutionary to people?
  • Are you enthusiastic to build something from scratch?
  • Do you love to work with fun, have self-motivation and dream big to be part of an exciting team? 
  • Do you have previous 3- 5 years experience in sales, marketing, customer service part-time or full time? (Preferred)
  • Do you have experience in the e-commerce/marketplace/ fashion apparel industry? (Optional)

Our Culture

THE STORY OF FITGEAR™


A travel essential T-shirt that sold 22,800pcs worldwide within 3 months. FITGEAR™ was founded by a group of fashion designers with a simple idea:

"Why should we pay so much for premium quality?!"

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→ Travel the world for best materials

With the mission, the team began looking for the best fabrics and top garment manufacturer from Vietnam, Taiwan, and Malaysia one by one knocking the doors...After 6 months of R&D and market testing, FITGEAR™ has now successfully launch of the first Wind Series & Storm series!

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→ "Premium quality, honest price"

All greatness comes from the persistence of dreams. The team hand-pick top quality materials and production, and reduce the cost with innovative mode: Factory → Customers, cut the middleman, 100% online shopping shipments, bringing the most "honest" price to customers.

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→ Kickstart by pre-order. Small cap, big dream!

"Soon, FITGEAR™ is possible to bring an ultimate outdoor backpack ~RM300 (USD70) to everyone at just RM89 (USD), through our innovative supply model and provide quality assurance for three years."
Now, we're looking for talents for our global expansion. Get on the boat, we're ready to roll! 

Online store → www.fitgear.shop

OUR CULTURE


Cool working place in KL, flexible working hours, nice colleagues, fun & creative culture, learn to become a future entrepreneur, full-time salary (RM2.5-5K), and more interesting projects!
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