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Kick-ass customer experience expert

Fire Fighter Industry Sdn Bhd
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RM 2000 - RM 2500

Petaling Jaya

Full-Time

Job Description

What you'll be doing
  • Growing our customer base by introducing our growth-hacking referral program to current customers. 
  • Responding to inbound enquiries through Whatsapp(40%), Social Media accounts (30%), emails(20%) or calls(10%). 
  • Build customer loyalty and advocacy of fire safety through kick-ass videos and pictures. 
  • Actively looking for ways to innovate the company through the use of technology. 
  • Spearhead Fire Fighter's Millennial Brand outlook transformation. 
  • Opportunity to learn about e-commerce, online marketing, product design and web development.  

Job Requirements

What we're looking for
  • No minimum requirement of certifications. We do not believe that certifications determine your job . However, we do look for people with a growth-mindset with a hunger to learn and try out new things 
  • Good verbal and written communications in Bahasa Melayu/ English (+ Chinese language is a plus!) 
  • An expert Googler, don't know something? Google it until you get the answer!
  • Strength in communication and competence in consulting and give accurate directions to customers.  
  • Motivated, driven and energetic work ethic 

What we're NOT looking for
  • "Do what you're told attitude". We believe that you should question everything, even your boss.
  • Tech Dinosaurs. We expect everyone to keep abreast with the latest in technological advancements. 
  • Lone rangers. We believe collaboration is the way forward in any mission. 
  • Selfish individuals. We believe knowledge sharing is the way to grow our people and the company.

Company Benefits

Magical Pantry of Snacks

Love Oreos and Super Rings? Put it on the wishlist and it'll appear in our magical pantry of snacks

No dress code

Shorts? Check. Slippers? Check. Come in however you like, just make sure to wear clothes!

Self improvement time

Freedom to make use 10% of your time in the office to learn new skills, as long as it fits into our vision.

Work hard, play hard

We have a chillax + gaming area in our office for when you need to relax or indulge in some competitive gaming with other employees.

Music During Workhours!

Everyone should be happy and engaged at work, and listening to music we like definitely helps!

Flexible work hours

We don't have a punchcard mentality. We trust that you will deliver your tasks without abusing our flexibility.


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Business Development, General Sales, Key Account / Relationship Management


Company Profile

Fire Fighter Industry Sdn Bhd-logo-image

Fire Fighter Industry Sdn Bhd

To Fireproof Malaysia through our vast range of products. 
We understand that fire safety isn't the "hottest" issue out there - and that's a problem. Fire doesn't happen all the time, heck, it might not even happen to you in a lifetime. But once it does, its affects are often deadly. Our goal is to fireproof a nation, and to do that, we need to equip the citizens of Malaysia with the right tools and skills. With our recent collaboration with Grab, you can rest assure that every Grab driver is now equipped with a fire extinguisher. Now it's time to empower them. 




company-logo-image

Kick-ass customer experience expert

Fire Fighter Industry Sdn Bhd

RM 2000 - RM 2500

Petaling Jaya

Full-Time

This job is no longer available