Customer Happiness Executive
Fave
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Undisclosed
Bangsar South
Full-Time
Job Description
- Deliver exceptional customer experience to our customers.
- Multitask in handling multiple chats/emails simultaneously.
- Provide a satisfactory resolution, by weighing the options from customer's, partner's and Fave's point of view.
- Deliver good content with proper structuring and grammar.
- Communicate clearly and efficiently with our customers as well as internal teams.
Job Requirements
- Willingness to work night shift (1pm to 10pm).
- Willingness to work on Tues - Sat or Sun - Thurs.
- Be digital savvy and good with basic Excels and presentation skillls.
- Fluency in English and Bahasa Malaysia will be an added advantage. Mandarin speakers are welcome to apply too.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial
Company Profile
Fave
Fave is one of Southeast Asia's leading fintech platforms; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.
Fave currently operates in 35 cities across Malaysia, Singapore, and Indonesia. Fave has launched in India in September 2021.
If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today!
