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Customer Happiness Executive

Operations and admin
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Bangsar South, Kuala Lumpur

About The Job

  • Deliver exceptional customer experience to our customers.
  • Multitask in handling multiple chats/emails simultaneously.
  • Provide a satisfactory resolution, by weighing the options from customer's, partner's and Fave's point of view.
  • Deliver good content with proper structuring and grammar.
  • Communicate clearly and efficiently with our customers as well as internal teams.

Job Requirements

  • Willingness to work night shift (1pm to 10pm).
  • Willingness to work on Tues - Sat or Sun - Thurs.
  • Be digital savvy and good with basic Excels and presentation skillls.
  • Fluency in English and Bahasa Malaysia will be an added advantage. Mandarin speakers are welcome to apply too.

Our Culture


Fave is the next generation Digital Merchant Platform that empowers offline merchants to grow and connect with their customers in a whole new way. Fave is on a mission to accelerate the offline world’s transition to the digital economy by putting growth at the centre of our merchants, our customers, our people and our partners because growth is good for everyone. 

Fave connects merchants and consumers to deliver seamless payment experience and merchant rewards. It serves as a payment aggregator for the most popular cards and e-wallets (Grab, OVO). Integrated with other strategic partners Fave offer merchants more value add and more customer exposure through marketing, data, financing and operations. Merchants can now focus on what they do best for their customers; because everything else is taken care of. 

Hustling in a fast-paced startup environment can be incredibly rewarding. At Fave, we make it all the more fun with offices designed for collaboration, productivity, and play. You get unlimited access to people (founders included), opportunities to learn, coffee, and WiFi – and we consider these the basic necessities! There’s also an office indoor mini golf course, ping pong, electronic scoreboard arcade basketball game, cool pantry, FaveUp learning sessions featuring industry veterans, movie nights, and lots more!
If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today!