Job Description

• Plan, coordinate, and manage all business operations to achieve corporate goals of the Company.
• Develop strategic plan for the Company by studying technological and financial opportunities, presenting analysis, and recommending objectives.
• Supporting the sales & marketing teams and key account managers, in retention of existing clients.
• Evaluate the effectiveness of marketing programs, and recommend improvements.
• Assist in budget preparation and expense management activities.
• Anticipate client needs and develop solutions to meet those needs.
• Improve internal processes and ensure employees work as a cohesive unit.

• Conduct Emergency Response Center (ERC) Officer performance reviews, access needs, cost / benefit analysis, and other operational strategy assessments.
• Answer ERC Officers’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by ERC Officers.
• Establish high standards for productivity, quality, customer service, as well as define user guidelines.
• Manage and improve ERC performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
• Summarize, collect, and analyse Call / Contact Center trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as and when needed.
  
  

• Manage multiple projects as assigned by the Chairman related to diverse lines of business, community, and personal interests with inter-related activities and relationships.
• Coordinates calendar, travel, meeting, and schedule arrangements for the Chairman, staff, business partners, and customers. Includes initiating contact and securing appointments, equipment, and facilities as appropriate.
• Works closely with other team members to assure the Chairman’s preparation for meetings, presentations or other engagements.
• Handles financial and accounting matters for the chairman with confidentiality.
• Carries out responsibilities with professionalism, respect for others, in accordance with the organization’s policies and applicable laws.
  
  DIGITAL MARKETING MANAGER
  Responsibilities:
• Manage and develop social media platforms, post up-to-date contents and information and provide monthly analytics report to Management.
• To propose, plan and manage online advertising and social media accounts.
• To review, analyze, deploy and identify latest trends/technologies affecting Safety & Security industry.
• To plan strategies so to drive traffic and engagement across social media platforms.
• Regular monitor competitor social media sites and create competitor’s analysis report.
• Community engagement with social media users and respond to any digital queries.
• Monitor mobile application backend functions with supplier and provide monthly summary report to management.

Job Requirements

• Degree in Business Management or Masters in Business Administration, with at least five (5) years of relevant working experience.
• Outstanding communication, interpersonal, and leadership skills.
• Excellent organizational and time management skills.
• Proven track record of successfully leading and motivating diverse teams.
• Expert in financial management and persistent business will to succeed.

• Bachelor’s Degree in any field and with at least five (5) years of managerial experience, preferably in customer service or call center environments.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Outstanding communication and interpersonal skills.
• Strong coaching and leadership skills, with the ability to motivate employees.
• Decisiveness and attention to detail.
  
  

• Diploma in Business Studies, Management, or equivalent, with at least three (3) years of relevant working experience as an Executive Assistant or similar role.
• High proficiency in MS Office.
• Outstanding organizational and time management skills.
• Excellent verbal and written communications skills 
  
  

•  Bachelor's Degree, Post Graduate Diploma, Professional Degree
• 3 years of experience as a marketing and business  development or similar role
• Outstanding presentation skill
• Critical thinker and problem-solving skills
• Strong communication skills (both oral and written), familiar with social media
• Enthusiastic and passionate 

Company Benefits

Additional Info