Job Description

• Drives estimation, work breakdown and resource allocation for projects and change requests.
• Creates and maintains the schedule, drive intermediate deliverables and ensures project commitments are met.
• Working with our internal and external development team & resources to deliver technology projects on time and within budget
• Defines and track weekly work goals of projects, change requests and production support issues.
• Manages client and developer activities and priorities to meet expectations.
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence 
• Reports work goals to management and clients; identifies impacts to overall project schedule, cost, scope and quality.
• Understands technical issues and escalate issues as needed and drive them to resolution.
• Works collaboratively and professionally with clients while dealing with organizational complexity and competing priorities.
• Ability to communicate schedule changes and challenges both to management and clients.
• Serve as an escalation point for customer concerns if/when they arise
• Responsible for Post Project Customer Support

Job Requirements

• Candidate should possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
• At least 2 years of IT experience with a minimum of 1 year as a business analyst.
• Ability to effectively prioritize and execute tasks on time in a fast-changing environment, comfort with ambiguity.
• Ability to grasp new concepts quickly, comprehend the intent of a client’s needs, and help to shape and form the solution by leveraging team capabilities.
• Strong requirements management skills and experience in business process mapping.
• Experience with software development life cycle (SDLC) methodologies and practices.
• Good command of the English language.
• Willing to Travel

• Familiar with Sales Force Automation (SFA) solution
• Experienced working in a Consumer Packaged Goods (CPG) industry will be added advantages
• Experienced in applying Agile or Scrum Development Methodologies will be a plus point

Additional Info