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Sales Client Service Representative-China Support

Sales and marketing
Full-time
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Bangsar South, Kuala Lumpur

About The Job

In this role, you will:
  • Collaborate with our customers to effectively identify their needs and communicate considerate solutions through phone, email, live chat.
  • Provide support and guidance to our clients and prospective clients.
  • Work along internal stakeholders and product owners to identify opportunities for bettering client engagement and grow client portfolios’ key metrics.
  • You will be answering incoming inquiries from customers, educating them on our product offerings and supporting them on their client journeys - organizational skills will be critical.
  • You will regularly liaise with our internal teams to eliminate any frictions during the on-boarding process and to ensure that all applications are dealt with in line with the company’s processes. 
  • Once you are familiarized with and understand our company’s sales and service processes and techniques, you will make outbound calls to initiate a dialogue with the customers.
  • You will keep accurate record of client communications you will regularly update CRM entries and record all your sales and service activities.

Additional notes:
  • Full set of training will be provided, good performers will be selected for sales positions.
  • Competitive base salary  + KPI based bonus scheme
  • Full training with mentor to improve industry knowledge
  • Structured career development path
  • Friendly, positive and respectful work environment

Job Requirements

  • Excellent written and verbal fluency in Mandarin and English is required.
  • Fluency in the following additional languages is highly desirable: Bahasa Indonesian, Filipino and Thai.
  • Skilled negotiator with strong influencing skills, able to communicate effectively and with enthusiasm.
  • Self-motivated and enthusiastic about ongoing development and steep learning curve.
  • A flair for sales and delivering best in class customer service.
  • Experience working in a fast-paced environment, ideally within financial services.
  • Have a clear, informative and professional communication style.
  • Easily adaptable to changing priorities with passion for creative problem-solving.
  • Educated to a degree level.
  • Able to work night-shifts (3pm-12am) on rotation basis; allowance will be provided accordingly.

Our Culture

OUR CULTURE

Why the staff choose us?
You never finish building a company! We come to work with energy and enthusiasm because we witness every day how meaningful our work is to all those who depend on us, our company and our products.

We've made it easy for our team to thank each other and give praise for the job in achieving customer satisfactory needs and want to deliver the best experiences. 

WHO WE ARE

Falcon Starship Sdn.Bhd is a new vibrant start up company that supports in a premium multi-asset online financial platform with headquarters in London and Melbourne and hubs in the Asia-Pacific, Middle East and North Africa, Europe and South America.

Our Online financial platform is to support interactive educational content to support southeast Asia investors by providing access to financial consulting services to a wide range of financial markets. With a history of over 10 years, and more than 10 offices globally, we have the necessary fundamentals to support academic investment aspirations.


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