Job Description

• Collaborate with our customers to effectively identify their needs and communicate considerate solutions through phone, email, live chat.
• Provide support and guidance to our clients and prospective clients.
• Work along internal stakeholders and product owners to identify opportunities for bettering client engagement and grow client portfolios’ key metrics.
• Answer incoming inquiries from customers, educating them on our product offerings and supporting them on their client journeys - organizational and communication.
• Regularly liaise with our internal teams to eliminate any frictions during the on-boarding process and to ensure that all applications are dealt with in line with the company’s procedure. 
• Keep accurate record of client communications, regularly update CRM entries and record all your sales and service activities.

• Candidates with CFD industry experience and out-performer will be given the opportunity to be a team leader, and will reward with pay rise and bonus.
• Competitive base salary  + monthly KPI based bonus scheme.
• Full set of training with mentors will be provided to improve industry knowledge.
• Structured career development pathway.
• Friendly, positive, engaging and respectful working environment.

Job Requirements

• July/August 2021 Intake
• Excellent written, reading and speaking verbal fluency in Mandarin and English is required.
• Fluency in the following additional languages is plus-point: Bahasa Indonesian & Bahasa Malaysia.
• Skilled negotiator with strong influencing skills, able to communicate effectively and with enthusiasm.
• Self-motivated and enthusiastic about ongoing development and steep learning curve.
• A flair for sales and delivering best in class customer service.
• Experience working in a fast-paced environment, ideally within financial services.
• Have a clear, informative and professional communication style.
• Easily adaptable to changing priorities with passion for creative problem-solving.
• Educated to a diploma/degree level, fresh graduates are encourage to apply.
• Able to commit work on noon shifts (2pm-11pm) and weekend shift on rotational basis; shift allowance ($USD) will be provided accordingly.

Company Benefits

Additional Info