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Sales and Customer Management Executive

Operations and admin
Full-time
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Sungai Petani , Kedah

About The Job

  • To carry out external CRM activities, including attending events, exhibitions and assist in evaluating CRM campaigns.
  • To understand customer's need, and act as consultants to provide best personalized experience to customer's under your care, using various support channels such as whatsapp, email, call, live chat.
  • To proactively offer ideas to improve customers issues and challenges. 
  • To analyze statistic to determine level of customer service.
  • Work closely with designers and printers, to do proof reading copy, and ensure manage production of accessories materials, such as leaflets, posters, flyers.
  • Work closely with your team, to provide and add value for customer.
  • Reporting, documentation.

Job Requirements

  • Diploma / Bachelor's Degree in Marketing, Communication or equivalent.
  • At least 1 year of working experience in CRM related is required for this position.
  • Familiar with e-commerce industry is a plus. Familiar with sales cold calls, telemarketing, coordinate customer relationship operations, handling customer complaints and feedback, good communicator.
  • Personal attributes: a team player, good interpersonal skills, with logical mind, able to provide fast response, creative problem solving, multitask.
  • Good command of English and Chinese is a must (spoken and written).
  • Location of work at Sungai Petani, Kedah.
  • 1 Full-Time position(s) available.
  • Working hours: 8.30am to 6.00pm Monday to Friday ; 8.30am – 1.00pm Alternate Saturday

Our Culture

WHAT WE DO

We are One of the TOP online printing service that provides the most dependable support, from initial contact to after-sales, especially to fulfill B2B customer needs by being a reliable online printing service provider while giving them the very best customer experience.  We never stop growing, EXCARD GLOBAL (Excardglobal.com), our international eStore was launched in mid April 2010 to serve Members in 52 countries worldwide. And in November 2010, our joyful online photo book service was born, to serve B2C customers.

Our Brand
Excard  www.excard.com.my
Pixajoy  www.pixajoy.com.my

OUR CULTURE & PEOPLE

We provide good work environment. 98% of our team consist of Gen Y. We play just as hard as we work. Our in-house Sports Center is just 1 minute walk away. Company trips, sports tournaments, mini office parties and dinner renew us, keeping our spirit high. We believe in workplace where you are open to share opinions and ideas. We strongly believe in teamwork to get things move forward. We are looking for individuals who are determined, creative, willing to go extra miles and dare to make the difference in their roles and functions, to join our exciting team! 
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