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Customer Experience Officer (PIXAJOY)

Other
Full-time
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Sungai Petani , Kedah

About The Job

PIXAJOY is Excard associates company. We are expanding! Comes join one of the top e-commerce players company!


We are one of the biggest online photo-book service provider to the B2C market, serving local and international customers. If you love to make our customers happy, We want you NOW!

  • Accountable for staff quality in prompt responding to customer requests and work with customers to minimize / solve problems and complaints.
  • Analyze data and prepares reports on customer service and collection activities.
  • Establish and monitor customer contact procedures to ensure quality service.
  • Plan and implement strategic customer service program / improvement to enhance the customer experience and satisfaction.
  • Responsible to handle bulk orders and ensure effectiveness and efficiency of internal functions and process workflow.
  • Liaise with internal / cross departments for complain and data report to make sure preventive action been taken.
  • Work closely with immediate superior when necessary to provide idea for development / improvement.

Job Requirements

  • Degree in Business Studies / Marketing or any field.
  • Working Experience : Minimum 3 years experience as Customer Service.
  • Customer oriented with good interpersonal and communication skills.
  • Strong management and leadership skills
  • Strong analytical and problem solving skills.
  • Proficient in written & spoken in English, Mandarin and Bahasa Malaysia.
  • Computer literate.
  • Positive working attitude, self motivated, proactive, good team player.
  • Location of work at Sungai Petani, Kedah.

Our Culture

WHAT WE DO

We are One of the TOP online printing service that provides the most dependable support, from initial contact to after-sales, especially to fulfill B2B customer needs by being a reliable online printing service provider while giving them the very best customer experience.  We never stop growing, EXCARD GLOBAL (Excardglobal.com), our international eStore was launched in mid April 2010 to serve Members in 52 countries worldwide. And in November 2010, our joyful online photo book service was born, to serve B2C customers.

Our Brand
Excard  www.excard.com.my
Pixajoy  www.pixajoy.com.my

OUR CULTURE & PEOPLE

We provide good work environment. 98% of our team consist of Gen Y. We play just as hard as we work. Our in-house Sports Center is just 1 minute walk away. Company trips, sports tournaments, mini office parties and dinner renew us, keeping our spirit high. We believe in workplace where you are open to share opinions and ideas. We strongly believe in teamwork to get things move forward. We are looking for individuals who are determined, creative, willing to go extra miles and dare to make the difference in their roles and functions, to join our exciting team! 
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