Job Description

PIXAJOY is Excard associates company. We are expanding! Comes join one of the top e-commerce players company!

• Accountable for staff quality in prompt responding to customer requests and work with customers to minimize / solve problems and complaints.
• Analyze data and prepares reports on customer service and collection activities.
• Establish and monitor customer contact procedures to ensure quality service.
• Plan and implement strategic customer service program / improvement to enhance the customer experience and satisfaction.
• Responsible to handle bulk orders and ensure effectiveness and efficiency of internal functions and process workflow.
• Liaise with internal / cross departments for complain and data report to make sure preventive action been taken.
• Work closely with immediate superior when necessary to provide idea for development / improvement.

Job Requirements

• Degree in Business Studies / Marketing or any field.
• Working Experience : Minimum 3 years experience as Customer Service.
• Customer oriented with good interpersonal and communication skills.
• Strong management and leadership skills
• Strong analytical and problem solving skills.
• Proficient in written & spoken in English, Mandarin and Bahasa Malaysia.
• Computer literate.
• Positive working attitude, self motivated, proactive, good team player.
• Location of work at Sungai Petani, Kedah.

Company Benefits

Additional Info