Technical Support Engineer
ETIKAS Technology Solutions
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RM 2500 - RM 3800
Petaling Jaya
Full-Time
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our clients for our product range, including digital signage, customer loyalty & mobile applications. You will diagnose and troubleshoot software and hardware issues and help our customers in their daily operations of our software applications.
The responsibilities of the Technical Support Engineer include content management support, resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require more instructions, you will need to contact clients via phone/on-site or present on-site for technical support. You are also required to prepare documentation, written instructions and technical manuals.
The responsibilities of the Technical Support Engineer include content management support, resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require more instructions, you will need to contact clients via phone/on-site or present on-site for technical support. You are also required to prepare documentation, written instructions and technical manuals.
Job Requirements
* Degree/Diploma in Information Technology, Computer Science or related technology field
* Creative & resourceful in finding solutions to problems
* Able to multitask well & prioritize several open issues at once
* Responsible & provides prompt and accurate feedback to customers
* Good people skills and mannerism in dealing with clients & co-workers
* Hardworking & has a positive work attitudes
* Able to converse & read/write well in English & Bahasa Malaysia
* Bumiputra candidates are encouraged to apply.
* Creative & resourceful in finding solutions to problems
* Able to multitask well & prioritize several open issues at once
* Responsible & provides prompt and accurate feedback to customers
* Good people skills and mannerism in dealing with clients & co-workers
* Hardworking & has a positive work attitudes
* Able to converse & read/write well in English & Bahasa Malaysia
* Bumiputra candidates are encouraged to apply.
Company Benefits
Flexible Working Hours
We don’t have a punchcard mentality. We trust that you will deliver your tasks without abusing our flexibility.
Work-Life Balance
Enjoy 5 working days a week and fully comply with all Holidays as stated on the yearly Selangor Calendar.
No Dress Code
You can wear anything you feel comfortable in.
Fun Activities & Resting Area
We have provided a fun and comfortable resting area for our team to take short breaks.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
General IT
Company Profile
ETIKAS Technology Solutions
Etika Samudra Sdn. Bhd. (“ETIKAS”) (Co. No. 606460-D) was set up in 2003, to provide consultancy and development services in the fields of Software, ICT and Electronics Engineering, to various industries such as banking, healthcare, telecommunications, hospitality, property development & many more.
Today, ETIKAS has successfully developed and commercialized our own product range, and plans to aggressively develop our international markets.
Our primary products are as follows, and you may find more information about them from our website www.etikas.net
- EMS Digital Signage Solution
- ETIKAS Customer Retention Solution
Throughout the years, ETIKAS has build a solid reputation in the market, as an innovative, dynamic and reliable solutions provider. We owe our success to the commitment and excellent support of our valued clients, partners & employees who have worked closely with us throughout the years.
Technical Support Engineer
ETIKAS Technology SolutionsRM 2500 - RM 3800
Petaling Jaya
Full-Time
This job is no longer available