Job Description

• Be able to handle all types of user questions politely and patiently, with assertion when necessary.
• Identify common trends within support channels to preempt issues and bugs
• Ability to empathize with and educate customers about cryptocurrencies
• Help with the curation of Ethereum & Etherscan specific FAQs
• Monitor various social media outlets, such as the Ethereum subreddits, Twitter and other online channels to gauge both community pulse and answer Etherscan related questions

• Ethereum & Blockchain - You should have some knowledge (and passion) about cryptocurrencies for this position. If you don't right now, a few hours on youtube will give you the basics for a conversation with the team.
• Posses a strong command in English (both written and spoken)
• Likes to and good in writing, blogging and engaging in social media
• Problem solver and great with people (customer-centric)
• Self-motivated and being able to work independently with minimal supervision
• Tell us in a short sentence, What excites you about blockchain technology? 

Job Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Mass Communications/Information Technology or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Good command of writing and speaking skills are required for the role.
• We are always looking to add people that are passionate and fast learner. We are expanding and have other positions for web developers, systems engineers (devops) and data scientists. 

Company Benefits

Additional Info