Quality Evaluator
Ensoft Consulting Sdn Bhd
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Undisclosed
Kuala Lumpur
Full-Time
Job Description
· Monitoring Transactions as applicable to the Process
· Feedback (Per Cycle and daily)
· Coaching and Conducting Quality Sessions
· Analysis on Agent Performance
· Joint Calibration Session
· Report Process Trends to the QC Team Lead
· Update QC Trackers & Logs
· Attend QC Team Meetings
Job Requirements
· Good academic profile
· Graduate in any discipline (Preferred)
· Strong supervisory skills with an eye for detail.
· Excellent written and verbal communication skills in English
· Organized and Methodical
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management
Company Profile
Ensoft Consulting Sdn Bhd
EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Center Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting .
We provide an array of services.
- Web Design & Development
- Software Application Support
- On-site System Support
- Network/Data Center Management
- Staff Augmentation
Mission: To provide highly efficient and most economic IT Solutions with 100% transparency and credibility, yet at a faster pace.
Quality Evaluator
Ensoft Consulting Sdn BhdUndisclosed
Kuala Lumpur
Full-Time
This job is no longer available