Job Description

• Build, maintain and monitor clients’ relationships to help facilitate delivery
• Manage on-going communication/feedback with the client 
• Help delivery team in prioritizing the fixing of bugs and error
• Be point of contact for offshore team
• Manage Risk & Issue log with client

• Prepare and Communicate Project and Contracts plans
• Monitor and Control projects/contracts by addressing potential and actual problems while measuring and monitoring progress and performance against plans
• Manage project/support resources (project/contracts teams, materials, budget)
• Provide work completion information required to process invoices, payments

• Ensure quality standards are met on delivery, reports and documentation 

• Effectively Deliver project within budget, Quality & Time
• Planning, scheduling, monitoring and control of all project activities 
• Experienced in Agile, Iterative & Waterfall delivery methodology
• Effectively manage change control
• Issue Management
• Identify potential risks and execute mitigation and contingency plans
• Support Pre-Sales 
• Provide status report to Management and Client
• Manage Project documentation like technical manual, Release notes etc.
• Follow-up Milestone payments with Clients
• Manage Post-implementation support 
• Help Product team with feedback from customer on enhancement and new product features 
• Coordinate with testing team for verification & validation of errors and bugs.
• Ensure protection of company assets and compliance to information security policies
• Participate or Support organization initiatives e.g. Interview drives, process improvement, Cross Functional Team, etc.

• Appraise project team members based on set KPIs
• Liaise with HR for smooth administration of project personnel
• Manage contractor and/or vendors associated with project /support work on sites
• Groom and Develop team members
• Manage Attrition

Job Requirements

• Project Management
• Insurance Domain (Life/Health/Group)
• Insurance product Implementation experience
• PMP / Prince Certified
• Good written & verbal communication skills
• DEV OPS

Additional Info