Job Description

• Managing a team with 24*7 support.
• Handling system audits by ensuring that all holes and vulnerabilities needs to be closed in and get the sign-off from customer.
• Identification of Single point of failures and suggesting methods to customer to minimize the downtimes 
• Knowledge and own contract network schedules, SLA’s, etc
• Point of contact for all network related issues
• Ensure client infrastructure is up to date (N-1), with all risks identified and work on action plans implementation
• Follow ITIL standards and have all documents peer reviewed
• Have all client documentation stored in a repository
• Reduction in the resulting number of alerts Ensure KM(knowledge articles, (which includes SOPs, SMTDs, process documents, etc.) are updated and reviewed.
• Run Service improvement programs that aim at improving availability & performance of business applications.
• Change Management and Change Success Assurance
• Join Lessons Learnt Sessions to failed changes, including RCA and action plan
• Ensure diagrams are up to date and peer reviewed
• Provide technical support on SEV 1 incidents when engaged
• Work on Problem Records resolution involving engineering
• Participate in Tower Level Reviews along with Network Manager.

Job Requirements

• Bachelor's Degree in: Computing Sciences, Information System or related areas
• Cisco CCIE Certification  Solid background in Network delivery Model
• Excellent interpersonal and communication skills
• High commitment to business and personal integrity and professionalism. 
• Knowledge of Cisco router ASR 1000 series  and switches Nessus 7K,5K,2K, Cat 5000, 6500/4500 Cisco F5 LTM/GTM, VIPRION Blade, Cisco/Aruba Controller.
• Strong hands-on experience on Cisco Wi-Fi
• Good understanding of layer 2 and layer 3 protocols
• Strong understanding and practical experience in network security principles, including device hardening; Firewall and IPS policy and procedures.
• Good understanding of WAN optimization concepts 

Additional Info