Help desk Assistant (Junior)

Ensoft Consulting Sdn Bhd
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RM 1800 - RM 2000

Ampang

Full-Time

Job Description

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Prepare activity reports
  • Ensure proper recording, documentation, closure & log all help desk interactions.
  • Recommended procedure modifications or improvements
  • administer help desk software
  • Stay current with system information, changes and updates
  • Communicate with Logistic Department regarding requisition part, replacement part and ensure all part are recorded.
  • Colaborate with technical staff, both internally and externally to resolve outstanding issue

Job Requirements

  • Prefer with proven working experience in providing help desk
  • Profiency in English
  • Strong client-facing and communication skills, troubleshooting and providing helpdesk support
  • Working knowledge of operation relevant software, hardware and other equipment
  • Diploma in IT or Computer Science or equivalent  
  • Able to speak English clearly, distinctly and cordially

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

Ensoft Consulting Sdn Bhd-logo-image

Ensoft Consulting Sdn Bhd

EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Center Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting .
We provide an array of services.
  • Web Design & Development
  • Software Application Support
  • On-site System Support
  • Network/Data Center Management
  • Staff Augmentation

Mission: To provide highly efficient and most economic IT Solutions with 100% transparency and credibility, yet at a faster pace.


Help desk Assistant (Junior)

Ensoft Consulting Sdn Bhd

RM 1800 - RM 2000

Ampang

Full-Time

This job is no longer available