Job Description

• Complete training and other assigned training. 
• Responsible for resolving customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment. 
• Must be able to handle customer complaints and maintain an understanding and professional attitude, even when handling unpleasant customers. 
• Serve as a concierge between customers and various airport departments and vendors. 
• Provides price quotes.

Job Requirements

• Knowledge of customer service should include assisting customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions that will be helpful to the customer. 
• Maintain a pleasant, friendly attitude.
• Should possess an excellent communication skill. 
• Possess basic computer skills with the ability to easily grasp the functionality and concepts of company software. 

Additional Info