Job Description

• Handle system deployments, i.e. install and configure customised system at client's site
• Handle second level application support, i.e. answering customer's phone calls and emails on system related issues
• Day to day optimising, monitoring and maintenance of systems, including security response and database administration
• Emergency response to system outages or failures (possibly during non-working hours)
• Provide hands-on training at client site for new system deployments
• Setup and manage web servers that runs LAMP or WAMP stack, troubleshoot when necessary
• Write scripts to monitor and automate processes
• Setup and monitor scheduled back ups

• Draft user manual, test script and other support related documents
• Handles IT desktop support for offices, i.e. troubleshoot issues with hardware, software, operating system, application and network
• Assist in performing black-box testing on new systems and liaise with programmers on bug fixes while learning about the systems 

Job Requirements

• Candidate must possess at least a Diploma, Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, English

• Relevant hands-on experience and eagerness to learn and try new concepts is more important than having certificates
• Familiar with setup of PHP, MySQL and Apache, and their configurations
• Demonstrable knowledge of TCP/IP, HTTP, security, storage and SQL databases
• Able to solve problem independently by using internet resources
• Basic knowledge in Unix/Linux (with knowledge of shell scripting) is a bonus
• Understand the basics of computer hardware and able to troubleshoot hardware related issues
• Excellent written and oral communication skills required. Diplomacy and professionalism in working with people via email, phone, and in person.
• Programming skill is not required, but at least has the ability to write scripts to automate processes

• Able to travel within Klang Valley to visit client sites or data centres 

Company Benefits

Additional Info