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Technical Support Executive

Information technology
Full-time
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Kuala Lumpur, Kuala Lumpur

About The Job

  • Setup installation of Encore Med Queue Display Processor and conduct troubleshoot training to customers on-site.
  • Provide technical support to users by answering questions, troubleshooting problems, setting on hardware and training.
  • Acquire technical knowledge on product application.
  • Research and identify solutions to software and hardware issues.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved the technical issue.
  • Properly escalate unresolved issues to appropriate internal departments.
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Prepare accurate and timely reports
  • Document technical knowledge in on the proper channels

Job Requirements

  • Graduated with Diploma in Information Technology or higher and/or relevant professional certificates.  
  • Basic electronic troubleshooting knowledge will be an advantage.
  • Knowledge of Linux OS would be an advantage
  • Able to speak/written in English and Bahasa Malaysia.
  • Able to work independently and good communication skills. 
  • Be responsible and work well in a team.
  • Posses own transport.
  • Willing to travel outstation.
  • Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
  • Complete any other duties that may be assigned from time to time by the management.

Our Culture

OUR CULTURE

At EncoreMed we look for hardworking people with a personality to match. We are strong believers in team work and doing what it takes to get the job done as a team. Having the right mindset and attitude is what the entire EncoreMed culture is built on.

If you are looking for a great place to work, with the right people to match it, get in touch with us! 

ABOUT US

 EncoreMed began with a mission: to solve the critical issue of patient congestion in a busy clinic. On paper, this seemed like a simple problem. But we quickly learned it was difficult to create a solution that caters to the dynamic environment of today's clinics. 

Nevertheless, our team devoted a huge amount of resources to an intensive study of clinic workflows. We looked for areas where we could improve efficiency through artificial intelligence and automation. With the help of experienced healthcare providers, EncoreMed came up with a solution that would streamline the healthcare process, from check-in, checkup, to checkout. After a year of continuous development, we successfully achieved significant results in cutting waiting time for patients, as well as improving clinic process flow. 

Today, we are proud to say that EncoreMed has 587 medical specialists, 12 hospitals, and 40 clinics in its portfolio and growing. Every day, we are talking to more and more healthcare players who want to improve the lives of their patients with our product.

We will continue innovating and developing our solution, to benefit both patients and hospitals. Our aim is to provide a simpler, smarter healthcare experience, helping create a better healthcare system. 
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