Job Description

• Setup installation of Encore Med Queue Display Processor and conduct troubleshoot training to customers on-site.
• Provide technical support to users by answering questions, troubleshooting problems, setting on hardware and training.
• Acquire technical knowledge on product application.
• Research and identify solutions to software and hardware issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved the technical issue.
• Properly escalate unresolved issues to appropriate internal departments.
• Provide prompt and accurate feedback to customers.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports
• Document technical knowledge in on the proper channels

Job Requirements

• Graduated with Diploma in Information Technology or higher and/or relevant professional certificates.  
• Basic electronic troubleshooting knowledge will be an advantage.
• Knowledge of Linux OS would be an advantage
• Able to speak/written in English and Bahasa Malaysia.
• Able to work independently and good communication skills. 
• Be responsible and work well in a team.
• Posses own transport.
• Willing to travel outstation.
• Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
• Complete any other duties that may be assigned from time to time by the management.

Additional Info