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Help-Desk Officer

Operations and admin
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Shah Alam, Selangor

About The Job

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur. 

Job Requirements

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree, Master's Degree in Commerce/ Business Administration/ Marketing/ International Business/ Customer Service/Accountancy/ Finance or equivalent
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Candidate must be a Malaysian citizen.
  • Required language(s): English, Bahasa Malaysia
  • Preferably Senior Executive specialized in E-commerce / retail industry or equivalent.
  • Hardworking, committed, able to work independently and result-oriented.
  • Able to work under time constraint
  • Multitasking and attention to details are a must.
  • Flexible to work odd hours if required and able to work under pressure.
  • As for the selected candidate for interview session, kindly bring along latest passport size photo for the session.