Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur. 

Job Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree, Master's Degree in Commerce/ Business Administration/ Marketing/ International Business/ Customer Service/Accountancy/ Finance or equivalent
• At least 2 Year(s) of working experience in the related field is required for this position.
• Candidate must be a Malaysian citizen.
• Required language(s): English, Bahasa Malaysia
• Preferably Senior Executive specialized in E-commerce / retail industry or equivalent.
• Hardworking, committed, able to work independently and result-oriented.
• Able to work under time constraint
• Multitasking and attention to details are a must.
• Flexible to work odd hours if required and able to work under pressure.
• As for the selected candidate for interview session, kindly bring along latest passport size photo for the session.

Additional Info