Merchant Experience
GHL Systems Berhad
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Undisclosed
Bandar Sri Damansara
Full-Time
Job Description
Do you love taking ownership of customer issues reported and seeing problems through to resolution?
Always researching, diagnosing, troubleshooting and identifying solutions to resolve system issues?
If you can answer “yes” to those questions, you’ll fit in well with our company!
We are looking for a proactive Merchant Experience (Technical Support) personnel to provide assistance to our customers. You will diagnose, troubleshoot and proactively help resolve tickets where required.
The main responsibilities include 70% involvement in application support and 30% involvement in application development using VB.net, ASP.net, C#, MS SQL Server 2008/2012.
You will be the key person to support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues and be able to ensure that incidents are resolved in a timely manner to meet defined service level targets.
Always researching, diagnosing, troubleshooting and identifying solutions to resolve system issues?
If you can answer “yes” to those questions, you’ll fit in well with our company!
We are looking for a proactive Merchant Experience (Technical Support) personnel to provide assistance to our customers. You will diagnose, troubleshoot and proactively help resolve tickets where required.
The main responsibilities include 70% involvement in application support and 30% involvement in application development using VB.net, ASP.net, C#, MS SQL Server 2008/2012.
You will be the key person to support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues and be able to ensure that incidents are resolved in a timely manner to meet defined service level targets.
Job Requirements
- 2-3 years of application/technical support experience.
- 1-2 years of software development using VB.net, ASP.net, C#, MSSQL Server 2008.2012.
- Candidates having Bachelor Degree of Information Technology, Computer Science, Software Engineering & etc are welcomed to apply.
- Candidates that are able to read & write in Mandarin language is strongly encouraged to apply.
- Passionate with Information/Internet Technology.
- Experience in e-Commerce will be an added advantage!
- Be passionate about customer and service, with a strong will to make a difference.
- The ability to work in a dynamic environment, prioritizing and multi-tasking effectively.
- Strong problem solving abilities and excellent communication, customer handling and interpersonal skills.
- Strong planning, organizing and prioritizing abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service.
- Must be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills.
- Self-starting, analytical, results and solutions driven.
- Have proficiency in appropriate business language and ability to present ideas effectively.
- Calm and able to focus when in a pressure situation.
Company Benefits
Birthday Leave
Birthday Leave is applicable for all confirmed & permanent staffs.
Dental Benefit
Annually dental claims for all confirmed & permanent staffs.
Medical Benefit
Including outpatient treatments & employee insurance programme.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 3 Years of Experience
Job Specialisation
Software Development & QA / Testing, Pre-Sales / IT Business Analyst / Business Intelligence, System & IT Helpdesk / Database Administrator
Company Profile
GHL Systems Berhad
As ASEAN’s leading payment solutions provider, GHL’s reach spans across 6 countries; Malaysia, Philippines, Thailand, Indonesia, Singapore and Australia – stretching over a vast footprint of 383,600 payment touchpoints across the region. GHL prides itself as a one stop provider for both offline and online e-payment solutions, with over 27 years of expertise.
GHL is the leading payment acquirer in ASEAN for over 100 global and regional payment schemes and channels, processing over RM1.5 billion payment transactions per month. Apart from being Malaysia’s largest prepaid credit top up and bill collection network, GHL aspires to catalyse sustainable livelihood of the Micro Small Medium Entrepreneurs (MSMEs) through financial and non-financial value-added services.
Winner of prestigious Asia’s Corporate Excellence and Sustainability Award 2019 as Asia’s Best Performing Company as well as The Edge’s Billion Ringgit Club Award, GHL is a listed company with a market capitalization of over RM1.9 Billion. GHL has been listed on Bursa Malaysia since 2003.
To explore more, please visit our company website at www.ghl.com
GHL is the leading payment acquirer in ASEAN for over 100 global and regional payment schemes and channels, processing over RM1.5 billion payment transactions per month. Apart from being Malaysia’s largest prepaid credit top up and bill collection network, GHL aspires to catalyse sustainable livelihood of the Micro Small Medium Entrepreneurs (MSMEs) through financial and non-financial value-added services.
Winner of prestigious Asia’s Corporate Excellence and Sustainability Award 2019 as Asia’s Best Performing Company as well as The Edge’s Billion Ringgit Club Award, GHL is a listed company with a market capitalization of over RM1.9 Billion. GHL has been listed on Bursa Malaysia since 2003.
To explore more, please visit our company website at www.ghl.com
Merchant Experience
GHL Systems BerhadUndisclosed
Bandar Sri Damansara
Full-Time
This job is no longer available