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Merchant Experience

Information technology
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Bandar Sri Damansara, Kuala Lumpur

About The Job

Do you love taking ownership of customer issues reported and seeing problems through to resolution?

Always researching, diagnosing, troubleshooting and identifying solutions to resolve system issues?

If you can answer “yes” to those questions, you’ll fit in well with our company!

We are looking for a proactive Merchant Experience personnel to provide assistance to our customers. You will diagnose, troubleshoot and proactively help resolve tickets where required.

The main responsibilities include 70% involvement in application support and 30% involvement in application development using,, C#, MS SQL Server 2008/2012.

You will be the key person to support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues and be able to ensure that incidents are resolved in a timely manner to meet defined service level targets.

Job Requirements

  • 2-3 years of application support experience.
  • 1-2 years of software development using,, C#, MSSQL Server 2008.2012. 
  • Passionate with Internet Technology.
  • Experience in e-Commerce will be an added advantage!
  • Be passionate about customer and service, with a strong will to make a difference.
  • The ability to work in a dynamic environment, prioritizing and multi-tasking effectively.
  • Strong problem solving abilities and excellent communication, customer handling and interpersonal skills. 
  • Strong planning, organizing and prioritizing abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service. 
  • Must be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. 
  • Self-starting, analytical, results and solutions driven. 
  • Have proficiency in appropriate business language and ability to present ideas effectively. 
  • Calm and able to focus when in a pressure situation. 

Our Culture


In 2013, eGHL was set up to explore the opportunities and to overcome the boundaries that exist in the payment space. With innovation in mind, we set out to develop a frictionless and seamless payment ecosystem capable of meeting the rapidly evolving needs of today global businesses.

Today, we enable businesses to accept payment methods across the South East Asia Region, offering both online and offline payment versatility. All this being done on just one single platform.

eGHL is continuously dedicated and passionate in innovation and simplifying payments through its latest technology, industry know-how and experience.