Dining Butler / Oredy is created to champion local F&B outlets. We have developed a simple-to-use mobile phone app and online ordering system for you to order from your favourite F&B outlets. Our product also is a revolutionary new F&B system that will streamline and enhance the dining experience for consumers and business owners alike.
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Penang, Selangor, Kuala Lumpur
About The Job
- Operating as the lead point of contact for matters specific to new and current clients.
- Managing technical support and deployment operations
- Maintaining these existing relationships to ensure satisfaction and continued business
- Attend to technical default enquiries and response.
- Managing the flawless execution of technical operation in terms of deployment, training and education to F&B.
- Provide all technical training to related party including Channel Partners.
- Assisting with high-severity requests or issue escalations as needed.
- Travelling to client sites and trade shows for technical support.
- Provide 1st and 2nd line technical support of company’s software and services to via email and phone
- Provide onsite installation, migration and troubleshooting at customer premises.
- Monitor and oversee backend system settings and data entry accuracy.
- Work closely with colleagues in a team-based environment
- Perform any other duty & responsibility which the immediate superior/HOD or the company may assign from time to time
- Willing to work in KL
- Minimum Diploma Holder Required
- At least 2 years relevant experience in technical support field, preferably in a IT industry or F&B (Café, Pub, Hotels, Restaurants etc..) will be advantageous.
- Network in the F&B industry will be advantageous
- Basic skill set for technical support and system configuration
- Sales initiative, confident and mature that can operate independently and as a team.
- Commands good communication, negotiation & presentation skills
- Strong client-facing experience needed
- Self-starter, proactive and can drive own assigned tasks/projects
- Quick leaner & self-motivated
- Proactive and a proven problem solver
- Business acumen and simple business strategy logical thinking.
- Good command in English and a secondary Language
WHO WE ARE
Established in 2016 in Singapore as (Dining Butler), and 2017 for Malaysia,Thailand,Brunei & Laos are under the brand name Oredy. Oredy prides itself as a technological company that champions the F & B Industry. Oredy is growing within the Asia-pacific region and expanding into various territories. Till date, Oredy has developed a wide arsenal of products to cater to the various needs of the F&B industry.
Bringing all F & B closer to the hearts of diners.
Delivering world class F&B solutions to connect with diners.
Stay Humble, Stay Hungry, Stay Foolish
Win-Win-Win as the goal