Job Description

• Operating as the lead point of contact for matters specific to new and current clients. 
• Managing technical support and deployment operations 
• Maintaining these existing relationships to ensure satisfaction and continued business 
• Attend to technical default enquiries and response. 
• Managing the flawless execution of technical operation in terms of deployment, training and education to F&B. 
• Provide all technical training to related party including Channel Partners. 
• Assisting with high-severity requests or issue escalations as needed. 
• Travelling to client sites and trade shows for technical support. 
• Provide 1st and 2nd line technical support of company’s software and services to via email and phone 
• Provide onsite installation, migration and troubleshooting at customer premises. 
• Monitor and oversee backend system settings and data entry accuracy. 
• Work closely with colleagues in a team-based environment 
• Perform any other duty & responsibility which the immediate superior/HOD or the company may assign from time to time 

Job Requirements

•  Willing to work in KL
• Minimum Diploma Holder Required 
• At least 2 years relevant experience in technical support field, preferably in a IT industry or F&B (Café, Pub, Hotels, Restaurants etc..) will be advantageous. 
• Network in the F&B industry will be advantageous 
• Basic skill set for technical support and system configuration 
• Sales initiative, confident and mature that can operate independently and as a team. 
• Commands good communication, negotiation & presentation skills 
• Strong client-facing experience needed 
• Self-starter, proactive and can drive own assigned tasks/projects 
• Quick leaner & self-motivated 
• Proactive and a proven problem solver 
• Business acumen and simple business strategy logical thinking. 
• Good command in English and a secondary Language 

Additional Info