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Sales and Technical Support

Information technology
Full-time
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Penang, Selangor, Kuala Lumpur

About The Job

  • Operating as the lead point of contact for matters specific to new and current clients. 
  • Managing technical support and deployment operations 
  • Maintaining these existing relationships to ensure satisfaction and continued business 
  • Attend to technical default enquiries and response. 
  • Managing the flawless execution of technical operation in terms of deployment, training and education to F&B. 
  • Provide all technical training to related party including Channel Partners. 
  • Assisting with high-severity requests or issue escalations as needed. 
  • Travelling to client sites and trade shows for technical support. 
  • Provide 1st and 2nd line technical support of company’s software and services to via email and phone 
  • Provide onsite installation, migration and troubleshooting at customer premises. 
  • Monitor and oversee backend system settings and data entry accuracy. 
  • Work closely with colleagues in a team-based environment 
  • Perform any other duty & responsibility which the immediate superior/HOD or the company may assign from time to time 

Job Requirements

  •  Willing to work in KL
  • Minimum Diploma Holder Required 
  • At least 2 years relevant experience in technical support field, preferably in a IT industry or F&B (Café, Pub, Hotels, Restaurants etc..) will be advantageous. 
  • Network in the F&B industry will be advantageous 
  • Basic skill set for technical support and system configuration 
  • Sales initiative, confident and mature that can operate independently and as a team. 
  • Commands good communication, negotiation & presentation skills 
  • Strong client-facing experience needed 
  • Self-starter, proactive and can drive own assigned tasks/projects 
  • Quick leaner & self-motivated 
  • Proactive and a proven problem solver 
  • Business acumen and simple business strategy logical thinking. 
  • Good command in English and a secondary Language 

Our Culture

OUR PRODUCT

Dining Butler / Oredy is created to champion local F&B outlets. We have developed a simple-to-use mobile phone app and online ordering system for you to order from your favourite F&B outlets. Our product also is a revolutionary new F&B system that will streamline and enhance the dining experience for consumers and business owners alike.

WHO WE ARE

About
Established in 2016 in Singapore as (Dining Butler), and 2017 for Malaysia,Thailand,Brunei & Laos are under the brand name Oredy. Oredy prides itself as a technological company that champions the F & B Industry. Oredy is growing within the Asia-pacific region and expanding into various territories. Till date, Oredy has developed a wide arsenal of products to cater to the various needs of the F&B industry.

Vision
Bringing all F & B closer to the hearts of diners.

Mission
Delivering world class F&B solutions to connect with diners.

Core Value
Embrace Change
Stay Humble, Stay Hungry, Stay Foolish
Win-Win-Win as the goal
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