• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem.
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem.
• Conducting basic probing to determine the next action for any software related to inquiries

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in IT Field.
• Required language(s): English, Mandarin, Bahasa Malaysia or Cantonese.
• Must be a Malaysian nationality.
• Preferably Junior Executives specializing in Customer Service or equivalent
• Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
• Training will be provided.
• Applicant must be willing to work on rotational shifts