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Customer Success Manager

EasyUni Sdn Bhd
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RM 2800 - RM 4200

Petaling Jaya

Full-Time

Job Description

What you will do:

 
  • You are responsible for executing digital campaigns and SaaS solution projects to its successful conclusion in collaboration with internal teams.
  • You will be working closely with customers and your colleagues to achieve the desired outcomes.
  • You will consult with customers to gain a deep understanding of their business, and how EasyUni can value-add and be optimized for their specific situation and needs. 
  • You will communicate insights from customers to internal teams (Sales, Marketing, Product Development, etc.), to review, plan and together translate these insights into actions, hence improve the solutions and overall customer experience. 
  • You will train customers in the creation of accounts, information insertions and familiarise them with all the features available within EasyUni’s solution.
  • You will conduct monthly and/or end of campaign post-mortem reviews with customers.
  • You will be the expert in sharing knowledge with customer in their learning journey and exploration of features that they deem useful.

Job Requirements

  1. Bachelor Degree, preferably in a digital marketing, business and/or mass communication discipline.
  2. Self-motivated and a results-driven attitude.
  3. Confident and articulate presentation skills.
  4. Excellent organisational and planning skills. Able to prioritise and create order in chaos.
  5. Excellent time management and resilience under pressure and tight deadlines.
  6. Clear logical and critical thinking.
  7. A resourceful problem solver, with a strong sense of ownership.
  8. Bonus: Have knowledge of and experience in digital marketing.
  9. Bonus: Experience in the digital agency/marketing industry, in areas of Customer Success, Technical Consultancy, Project Management, or a related scope.
  10. Bonus: Have a track record of successfully owning ppc campaigns.

Company Benefits

5 days week (Flexi Hours)

Mon to Fri - 830am to 630pm is our flexi official hours.

Free PA and Medical

Just in case you get hit by a bus we got you covered.

BYO or Company provide

One will be provided. But you can use your own machine if you love it so much. Or allow us to subsidise your new laptop purchase.

Multi cultural

Join our friendly multi-cultural team (10 nationalities) SE/Asian, European, South Asia etc.

Free drinks and snacks

For those who prefer to stay in office and work, reheat your food with our microwave. Store your food in our fridge

Travel opportunities

For certain positions, you may be required to travel overseas. All paid for with overseas allowance thrown in so you can go for your Starbucks


Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

EasyUni Sdn Bhd-logo-image

EasyUni Sdn Bhd

EASYUNI is Asia’s No. 1 platform for students and parents to search for universities and colleges around the world, find information, read student reviews, and socialise/connect with fellow students all around the world. Whether a university in home country or abroad, EASYUNI connects students to more than 2,000 universities and colleges with over 80,000 courses in over 20 countries. 

company-logo-image

Customer Success Manager

EasyUni Sdn Bhd

RM 2800 - RM 4200

Petaling Jaya

Full-Time

This job is no longer available