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Merchant Success Advisor

EasyStore
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RM 2800 - RM 3800

Puchong

Full-Time

Job Description

Help empower entrepreneurs from around the world through live chats, emails, and social platforms. With the freedom to explore, experiment, and solve real 

  • Help more businesses to sell online.
  • Learn how to use EasyStore in your first hand.
  • Teach people about the platform.
  • Ensuring merchants have a quick response time by staying on top of your assigned tickets.
  • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
  • Write and optimize copywriting for the articles and emails.
  • Identifying product gaps and working with our R&D teams to help make EasyStore better for merchants.


Job Requirements

  • Have strong reading & writing skills in Chinese/English/Bahasa Malaysia.
  • Passion for achieving impact and results.
  • Thrive in a fast-paced, high-volume environment.
  • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

To succeed in this role, you must have the willingness to learn all about entrepreneurship, care deeply about supporting people and enjoy having genuine human conversations.

Company Benefits

Annual Leave

We encourage work life balance. Plan your leave for a holiday break !

Birthday benefit

Providing a generous allowance to cover your needs and wants, up to a certain limit on your birthday month.

Outpatient benefit

Upon confirmation, you will be entitled to outpatient medical benefits, including dental benefits.


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

EasyStore-logo-image

EasyStore

Since 2012, we are passionate about helping businesses achieve their full potential. EasyStore is a unified commerce solution that unifies online and retail operations. Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey. 


company-logo-image

Merchant Success Advisor

EasyStore

RM 2800 - RM 3800

Puchong

Full-Time

This job is no longer available