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Merchant Success Advisor

Customer Service
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Puchong, Selangor

About The Job

Help empower entrepreneurs from around the world through live chats, emails, and social platforms. With the freedom to explore, experiment, and solve real 

  • Help more businesses to sell online.
  • Learn how to use EasyStore in your first hand.
  • Teach people about the platform.
  • Ensuring merchants have a quick response time by staying on top of your assigned tickets.
  • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
  • Write and optimize copywriting for the articles and emails.
  • Identifying product gaps and working with our R&D teams to help make EasyStore better for merchants.

Job Requirements

  • Have strong reading & writing skills in Chinese/English/Bahasa Malaysia.
  • Passion for achieving impact and results.
  • Thrive in a fast-paced, high-volume environment.
  • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

To succeed in this role, you must have the willingness to learn all about entrepreneurship, care deeply about supporting people and enjoy having genuine human conversations.

Our Culture


EasyStore has been around since 2013. We've empowered more than 40,000 people and businesses around the world. Now we're Southeast Asia's leading hosted Multiple Sales Channels Ecommerce Platform. We democratize technology for small businesses, creating innovative solutions that empower our customers to grow.


We are a small group of youth brought together by our passion to help small businesses grow through technology. With EasyStore, you can easily create & manage your online store and sell online - on your computer, your phone & your tablet.