Job Description

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

• Resolve routine in-scope technical incidents independently.
• Work with team members to resolve more complex incidents.

• Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

• Apply patch and security changes per policy.

• Ensure Configuration Management Database (CMDB) entries are complete and accurate.

• Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

• Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

• Participate in customer and internal projects, including transformation.
• Customer Relationship Management:
• Set expectations with customers and/or internal businesses/end users within defined parameters.

Job Requirements

1. Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
2. May hold entry-level certification(s) in work field.
3. Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.

Additional Info