Brands Engagement Associate

Borong

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RM 3000 - RM 4000

Bandar Sunway

Full-Time

Job Description

The Brands Engagement team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Dropee’s large and fast growing clients. As a Brands Engagement Associate, you’ll identify opportunities for our clients to get the most out of Dropee by quickly understanding our clients’ needs, managing upsell and renewal opportunities, and driving end-to-end campaigns to increase adoption of Dropee's offering. We’re looking for a well-rounded strategic operator who can both build strong relationships with Dropee’s clients and manage projects to engage with customers at scale.

If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

To be successful in Dropee, we expect candidates to be:

Resilient and strong enough to overcome any type of difficulty; whilst staying positive on all company matters
Adaptive to change, comfortable with uncertainty, and incredibly self-motivated to problem-solve efficiently
Collaborative & open-minded towards differences in culture, perspectives, and ways of doing things.
Great communication, organizational and stakeholder management skills
Proven bias for action, self motivated and ability to prioritize and learn quickly

Responsibilities:

Develop and implement strategies for driving product adoption and client retention at scale among existing Dropee customers.
Solve complex client needs and work across product, sales, risk and operations teams to improve our existing SOPs and overall user experience of our product.
Manage contract renewals and lead commercial negotiations with our clients.
Retain and increase revenue and market share with existing accounts.

Job Requirements

Job requirements:

2+ years of experience in a client-facing role within a rapidly growing organization, preferably in eCommerce / logistics / payments / retail trade industry
Ability to understand the Dropee API and build great relationships with technical customers
Analytical ability to manage complex pricing and cost considerations
Experience managing projects with input from cross-functional teams
A knack for working well with a wide range of people, both internally and externally
Motivation and flexibility to adapt in an environment where things change quickly
Superior verbal and written communication skills
Fluency in English plus an additional language (i.e. either Malay / Mandarin / Cantonese language skills) are a must-have.

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Business Development, Key Account / Relationship Management, Retail Sales

Company Profile

Borong

What We Do

As a B2B e-commerce solution platform that is deeply invested in innovation, we're constantly offering new technology to help businesses grow. Currently, hundreds of buyers use Dropee Marketplace to source for the right wholesale products from the right suppliers. Dropee Direct, on the other hand, allows suppliers to cultivate better engagement with their customers.

Our Culture

No matter what your role is at Dropee, you’ll be playing a crucial part in solving problems for our customers. Imagine collaborating with some of the brightest minds and diverse talents in Asia. Be ready to learn how to execute innovative ideas to improve the lives of many businesses across the region.

Company Perks

At Dropee, you get to enjoy several attractive benefits that are only available to all Dropsters! Get access to:

Medical benefits
Dropee's library & education hub
A fully stocked pantry
Monthly fun outings (when it's safer to play outside)
A fun office space (board games!)

Brands Engagement Associate

Borong

RM 3000 - RM 4000

Bandar Sunway

Full-Time

This job is no longer available