Social Media Customer Service, Junior Executive
Dolphin - Digital Creative Agency
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RM 2000 - RM 2300
Glenmarie, Shah Alam
Full-Time
Job Description
- Responds and initiates contact with client brands on Facebook, Instagram andTwitter comments, inbox messages & live chats.
- Moderates and responds to social media channels per internal community management process guidelines as well as external client social media process guidelines.
- Updates daily comments & reports to supervisor/clients.
- Manages efforts in building online reviews and reputation.
- Monitors online reviews and responds to each review.
- Performs other related tasks as assigned.
Job Requirements
- Ability to speak and write fluently in BM & English. Ability to speak and write in Chinese will be an added advantage.
- Good interpersonal and communication skills, good at using Whatsapp and other messaging tools.
- Good knowledge in social media trends (Facebook, Instagram).
- Able to commit to daily comment reply schedules.
- Able to respond during off days/holidays/weekends (only when needed).
- Fresh graduates or candidates with 1 - 3 years experience in customer service in any industry are welcome to apply.
- Diploma in Mass Communication will be an added advantage.
Company Benefits
Easy Access
Located in Glenmarie/Subang Jaya area; off the Federal Highway. Walking distance to public transport (KTM/LRT) and Subang Parade
Leaves
Annual, Medical, Maternity, Paternity, Compassionate, Examination, Hospitalisation
Computer
Each staff member will be equipped with at least one suitably configured computer - Laptop (Mac/Windows), iPad, Desktop.
Monday - Friday, Regular Hours
Hybrid Working: fixed + flexibility to work from anywhere.
Allowances & Perqs
Travel, Broadband, Child, Regular Performance Perquisites
Medical
Medical Leave and Claims
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Dolphin - Digital Creative Agency
We are Dolphin -- a boutique Digital Creative Agency located in Glenmarie, Shah Alam, Selangor.
We are in love with loving digital. We do big ideas, advertising campaigns, content marketing, and social marketing campaigns for client brands. We produce content and manage social communities. With social media marketing at the core of our business, we develop effective solutions for a number of familiar brands such as Kiehl's, L'Oréal Paris, Maybank, PepsiCo Lipton, Maybelline, Reckitt Benckiser (RB), YSL, Royal Canin, Neutrogena, Goodyear, Laniege, Perodua, and more...
We're proud of the company culture we've built. Dolphin is a place that we know you'd love to come to work every day!
Social Media Customer Service, Junior Executive
Dolphin - Digital Creative AgencyRM 2000 - RM 2300
Glenmarie, Shah Alam
Full-Time
This job is no longer available