Job Description
Job Description:
We’re looking for a Community Manager who understands the value of building positive collaborative environments and advocates for the well-being of each member of the DOJO community. You represent DOJO and are the first point of contact our guests and members reach out to.
This is a customer-facing role. If you enjoy connecting with people, this is the role for you. You will meet people from around the world with different backgrounds. You will develop your communication skills, customer service skills, and event management skills. You will be the most trusted and indispensable guide to deliver excellent day-to-day support and facilitate connections between community members.
As the Community Manager, you’re the one DOJO’s members rely on as you help them on their day-to-day needs and you’re also the one DOJO’s management team rely on for the overall community well-being and satisfaction.
You’ll lead a team of community associates and work closely with our management team and you will be able to get all the support you need to guide the community members with the highest level of care and excellence.
Responsibilities & Tasks Include:
Front Desk Management/Point of Contact
● Welcome and manage check-in of guests and members
● Schedule on-site tours, send confirmation emails and welcome guests
● Register drop-in guests before tour
● Answering incoming calls and enquiries from members and guests
via website, emails or walk-ins
● Respond and refer any sales related enquiries to management team
● Manage meeting room reservation
Membership Management
● Kick-off community initiatives designed to develop connections between
members including introductions, event support, email newsletters and
print communications.
● Understand and resolve member-related issues to ensure a cohesive
community
Events and Community Management
● Engage with wider urban community by attending networking events with
local start-ups and organizations
● Assist with the set-up and breakdown of events including ordering of food
and beverage catering.
● Blast out DOJO events, updates, happenings, newsletter via group chats
and social media platforms
Building Operations and Management
● Supervise overall building cleanliness and organisation to ensure highest
level of guests and members experience
● Identify building maintenance issues and arrange for fixing accordingly
● Lead the community team to work closely with finance dept in managing
incoming and outgoing finance documents i.e invoices, receipts, petty
cash record etc.
Job Requirements
Skills we’re looking for:
● Energetic, positive, proactive, empathetic and customer oriented
● Excellent in customer service skills
● Exceptional communication skills, both written and verbal, with
a proficiency in English
● Exceptional interpersonal skills
● Good time management skills
● Experience using social media platforms, MS Office, etc
● Superb organizational skills and the ability to lead
● Dedicated work ethic, demonstrates integrity and accountability
This could be a great fit for you if you say “Yes! That’s me” when you read this:
● You are a people person and enjoy connecting with people
● You love being there for others and listening to their stories and concerns
● You enjoy taking care of others
● You are highly sociable and enjoy organizing events in your personal life
● You’re comfortable dealing with customer complaints
● You do great work autonomously and as part of a highly collaborative
team
● You are comfortable managing a team and enforcing standards.
Note on Working Hours:
DOJO operates from Monday to Friday with standard operation hours from 9am - 6pm.
However, for the practicality of Community Department, DOJO offers flexible working hours i.e. 8am - 5pm, 8.30am - 5.30pm, 9am - 6pm and 9.30am - 6.30pm.
Working on weekends will be required if there is an event happening at DOJO that requires your assistance and attendance.