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Community Manager

DAO Design Studio Sdn Bhd
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RM 4500 - RM 5500

KL City

Full-Time

Job Description

Job Description:
We’re looking for a Community Manager who understands the value of building positive collaborative environments and advocates for the well-being of each member of the DOJO community. You represent DOJO and are the first point of contact our guests and members reach out to.
  
This is a customer-facing role. If you enjoy connecting with people, this is the role for you. You will meet people from around the world with different backgrounds. You will develop your communication skills, customer service skills, and event management skills. You will be the most trusted and indispensable guide to deliver excellent day-to-day support and facilitate connections between community members. 
 
As the Community Manager, you’re the one DOJO’s members rely on as you help them on their day-to-day needs and you’re also the one DOJO’s management team rely on for the overall community well-being and satisfaction. 
 
You’ll lead a team of community associates and work closely with our management team and you will be able to get all the support you need to guide the community members with the highest level of care and excellence. 

Responsibilities & Tasks Include:

Front Desk Management/Point of Contact
●       Welcome and manage check-in of guests and members
●       Schedule on-site tours, send confirmation emails and welcome guests 
●       Register drop-in guests before tour
●       Answering incoming calls and enquiries from members and guests 
         via  website, emails or walk-ins
●       Respond and refer any sales related enquiries to management team
●       Manage meeting room reservation

Membership Management
●       Kick-off community initiatives designed to develop connections between 
         members including introductions, event support, email newsletters and 
         print communications. 
●       Understand and resolve member-related issues to ensure a cohesive
         community

Events and Community Management
●       Engage with wider urban community by attending networking events with
         local start-ups and organizations
●       Assist with the set-up and breakdown of events including ordering of food 
         and beverage catering.
●       Blast out DOJO events, updates, happenings, newsletter via group chats
         and social media platforms

Building Operations and Management
●       Supervise overall building cleanliness and organisation to ensure highest 
         level of guests and members experience
●       Identify building maintenance issues and arrange for fixing accordingly
●       Lead the community team to work closely with finance dept in managing
         incoming and outgoing finance documents i.e invoices, receipts, petty 
         cash record etc.

Job Requirements

Skills we’re looking for:

●       Energetic, positive, proactive, empathetic and customer oriented
●       Excellent in customer service skills
●       Exceptional communication skills, both written and verbal, with 
         a proficiency in English
●       Exceptional interpersonal skills
●       Good time management skills 
●       Experience using social media platforms, MS Office, etc
●       Superb organizational skills and the ability to lead
●       Dedicated work ethic, demonstrates integrity and accountability

This could be a great fit for you if you say “Yes! That’s me” when you read this:
●       You are a people person and enjoy connecting with people
●       You love being there for others and listening to their stories and concerns
●       You enjoy taking care of others
●       You are highly sociable and enjoy organizing events in your personal life
●       You’re comfortable dealing with customer complaints
●       You do great work autonomously and as part of a highly collaborative 
         team 
●       You are comfortable managing a team and enforcing standards.

Note on Working Hours:
DOJO operates from Monday to Friday with standard operation hours from 9am - 6pm. 
However, for the practicality of Community Department, DOJO offers flexible working hours i.e. 8am - 5pm, 8.30am - 5.30pm, 9am - 6pm and 9.30am - 6.30pm. 
Working on weekends will be required if there is an event happening at DOJO that requires your assistance and attendance.


Company Benefits

Performance Bonus

We offer a rewarding project incentive & annual performance bonus (depends on position).

Medical Benefits

The company covers pay & claim medical costs

Parking Provided

Parking is fully covered by the company

An intentional office space

Work in an environment that allows you to thrive and be the best version of yourself

A fully stocked pantry

Never worry again about your daily coffee fix and snacks

Annual Leaves, Birthday Leave, Flexible Working Hours & etc.

Minimum of 12 days annual leaves, birthday leave & we do not like sticking to the conventional working hours (9am-6pm).


Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

DAO Design Studio Sdn Bhd-logo-image

DAO Design Studio Sdn Bhd

DAO believes that our environment shapes us. Therefore our work is not just about making spaces beautiful (although we do that very well). Rather, we work hard to create a positive impact on the end users of the spaces we design.

DAO is reimagining the design process to ensure impact at the highest level with the use of DATA! 

Over the last decade, incredible scientific breakthroughs have been shown in neuroscience and psychology. Now with the data at hand, we finally have the capability to comprehend scientific understandings of productivity, motivation, and collaboration! Simultaneously, data is proving conventional wisdom of design to be outdated.

Welcome to the era of data-proven designs.

Welcome to DAO.

We design and build office environments - providing context for work-life to thrive. 


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Community Manager

DAO Design Studio Sdn Bhd

RM 4500 - RM 5500

KL City

Full-Time

This job is no longer available