Community Associate

DAO Design Studio Sdn Bhd

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RM 2500 - RM 3500

KL City

Full-Time

Job Description

Job Description:

We’re looking for a positive Community Associate to be the first point of contact to our members and guests. In this position, you’ll be addressing inquiries, requests, concerns, as well as assisting in community engagement activities. Your primary role is to attend to guests and members requests.

This is a customer-facing role. If you enjoy connecting with people, this is the role for you. You will meet people from around the world with different backgrounds. You will develop your communication skills, customer service skills, and event management skills. You will be working under our Community Manager to deliver excellent day-to-day support and facilitate connections between community members.

You’ll work closely with our management team and you will be able to get all the support you need to guide the community members with the highest level of care and excellence.

Responsibilities & Tasks Include:

● Open up in the morning and ensure that it is in good condition and ready
for work (Front desk in order, wifi is up and running, music is turn on,
pantry, lounge and common area are all clean, tidy and well maintained,
coffee machine is up and running etc)

● Greet and receive members and guests

● Check-in/Sign-up members and guests, assist in member’s payment and
registration

● Greet members by first name

● Give tours to guests and prospective members

● Answer phone calls, email, and social media inquiries

● Facilitate in meeting room bookings

● Follow opening and closing checklist

● Sign up new members

● Assist in external event operations

● Assist in weekly and monthly community activities

● Handle postage and courier services

● Open, sort and distribute incoming correspondence (mail & parcels)

● Monitor office supplies (consumable and refreshments) and place order

● Monitor and record petty cash

● Assist members and guests with printing and Wifi connectivity

● Assist in issuance of monthly invoice to members and follow up on
payment

● Assist in issuance of invoice for rental of meeting room and event space
and follow up on payment

Job Requirements

Skills we’re looking for:

● Energetic, positive, proactive, empathetic and customer oriented

● Excellent in customer service skills

● Exceptional communication skills, both written and verbal, with a
proficiency in English

● Exceptional interpersonal skills

● Good time management skills

● Basic accounting knowledge

● Experience in administrative tasks and filing system

This could be a great fit for you if you say “Yes! That’s me” when you read this:
● You are a people person and enjoy connecting with people
● You love being there for others and listening to their stories and concerns

● You enjoy taking care of others

● You are highly sociable and enjoy organizing events in your personal life

● You’re comfortable dealing with customer complaints

● You have basic knowledge of accounting transactions and administrative
tasks

Note on Working Hours:
DOJO operates from Monday to Friday with standard operation hours from 9am - 6pm.
However, for the practicality of Community Department, DOJO offers flexible working hours i.e. 8am - 5pm, 8.30am - 5.30pm, 9am - 6pm and 9.30am - 6.30pm.
Working on weekends will be required if there is an event happening at DOJO that requires your assistance and attendance.

Company Benefits

Performance Bonus

We offer a rewarding project incentive & annual performance bonus (depends on position).

Medical Benefits

The company covers pay & claim medical costs

Parking Provided

Parking is fully covered by the company

An intentional office space

Work in an environment that allows you to thrive and be the best version of yourself

A fully stocked pantry

Never worry again about your daily coffee fix and snacks

Annual Leaves, Birthday Leave, Flexible Working Hours & etc.

Minimum of 12 days annual leaves, birthday leave & we do not like sticking to the conventional working hours (9am-6pm).

Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

Company Profile

DAO Design Studio Sdn Bhd

DAO believes that our environment shapes us. Therefore our work is not just about making spaces beautiful (although we do that very well). Rather, we work hard to create a positive impact on the end users of the spaces we design.

DAO is reimagining the design process to ensure impact at the highest level with the use of DATA!

Over the last decade, incredible scientific breakthroughs have been shown in neuroscience and psychology. Now with the data at hand, we finally have the capability to comprehend scientific understandings of productivity, motivation, and collaboration! Simultaneously, data is proving conventional wisdom of design to be outdated.

Welcome to the era of data-proven designs.

Welcome to DAO.

We design and build office environments - providing context for work-life to thrive.

Community Associate

DAO Design Studio Sdn Bhd

RM 2500 - RM 3500

KL City

Full-Time

This job is no longer available