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Senior Operation & Customer Service Executive

Operations and admin
Full-time
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TTDI, Kuala Lumpur

About The Job

Key highlights & benefits
  • Gain first-hand experience in an area that impacts everyone’s life – credit & finance and makes a positive impact on the society
  • Accelerate your career growth with the opportunity to gain valuable practical finance and credit experience
  • High growth opportunity with flat, open and collaborative office culture
  • Working in a dynamic environment that challenges conventional thinking. You are encouraged to innovate, test and learn new ideas. You can influence the direction of the business
  • On the job learning with job rotation opportunities and direct coaching or mentoring
  • Competitive compensation, modern/cool office, pantry service, free snacks/coffee/tea at work, office next to MRT (TTDI station)
  • Casual dress code

What will you be doing?
  • Assist borrowers throughout the loan process, from enquiry, checking eligibility, documentation to disbursement of funds
  • Work closely with loan consultants in delivering remarkable borrowing experience for each borrower 
  • Handle customer enquiries from all communication channels (calls, live, chats & email) in a professional and courteous manner
  • Identify and communicate feedback from customer for continuous improvement
  • Be familiar with Direct Lending's value proposition and product offering, help to educate borrowers by guiding them to the best suitable financing product available
  • Be a mentor and role model for junior members in the team

Job Requirements

  • Determined, highly motivated and looking forward to a rewarding career in a dynamic working environment which also can have a positive impact on the society
  • Highly organised, detail-orientated, persistent and keen to learn
  • Enjoy solving problems and dare to challenge conventional thinking
  • Comfortable handling more than one task at a time and able to work well under pressure
  • Team player with good communication and interpersonal skills
  • Good command of English & Bahasa Malaysia

Our Culture

ABOUT DIRECT LENDING

We believe every hardworking adult deserves to have access to safe and affordable borrowing

But for many of us, the reality is contrary. According to the World Bank Report on Financial Inclusion in Malaysia (May 2017), only 25% of the adult population, and 15% in the B40 group, has formal bank borrowing.

For borrowers who are declined by formal banking channels, their current financing options are just not good enough. Many loan scammers or unscrupulous money lenders are readily to take advantage of their vulnerabilities. These are all well documented.

We started Direct Lending to change this, making safe and affordable loan accessible to every hardworking adult at anytime, anywhere; helping them to address their needs or to fulfil their dreams.

Direct Lending is an online personal lending platform, enabling borrowers to find, apply and receive financing that best suits them in a safe and affordable manner. There are currently 10 financing providers on the platform. Direct Lending is a recipient of Cradle CIP300 funding in 2019 and graduated from Malaysian Global Innovation & Creativity Centre's (MaGIC) Global Accelerator Programme in 2017. 

CAREERS AT DIRECT LENDING

We’re a small but ambitious bunch who believes that every working adult should deserve to have access to transparent and affordable credit. Our mission is to provide safe & affordable borrowing to all hardworking individual; helping them to meet their emergency needs and achieve their dreams.

We believe what we do can have a positive impact on the society and people around us. We move fast, encourage testing and learning, making mistakes and learn from them, and challenge conventional thinking.

We are a team of finance and technology professionals with a combined experience of over 30 years gained from working across Malaysia, London, Hong Kong and Singapore.

We hope you’ll join us for our exciting journey ahead. 

If not you, who? If not now, when? (此时此刻,非我莫属)
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