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Loan Sales Consultant - Team Lead

Sales (Corporate, Real Estate, Telesales, etc.)
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TTDI/ Damansara, Kuala Lumpur

About The Job

Key highlights & benefits
  • Attractive basic salary with lucrative uncapped commission. EPF, SOCSO, annual leave, medical benefits included
  • No cold calls. Attend only filtered incoming inquiries from our online platform - high success rate
  • Mission-driven job satisfaction - Helping borrowers to access most suitable financing, to achieve their dream or address their emergency needs
  • High growth and career advancement opportunity with flat & open office culture 
  • Modern/cool office, pantry service, free snacks/coffee/tea at work, office next to MRT (TTDI station)
  • Casual dress code

The opportunity
We are looking for an energetic team leader who is passionate to help people solving their problems, has a customer-first mindset with good leadership skills to spearhead our current 7-member strong loan consultant team. The team has received over 900 5-star reviews from customers on Google Business Page & Facebook.
We practice a reward and recognition culture, you are properly rewarded for your hard work. As a team lead, you’ll have the opportunity to lead a can-do spirit and customer-focus team in a fast growing fintech startup. 
If you are currently in the customer service or financial services field, passionate about helping people and want to grow your career and leadership skill, let's chat!  
What will you be doing?
  • Set daily, weekly and monthly targets for team members; coach, support and motivate them to achieve goals 
  • Proactively seek to understand customers needs and feedbacks; constantly recognize opportunities to improve our solutions and service level
  • Handle incoming prospective customers’ enquiries, building rapport, learning their needs and recommend the right personal financing products that are most suitable to their requirements
  • Follow up and ensure remarkable borrowing experience for all customers throughout the loan application process
  • Problem solving. Take ownership by gathering information, evidence and data to diagnose and resolve problems, support team members in problem solving. 
  • Team building - train and coach members especially new members by providing knowledge, advice and support
  • Assist in any marketing and brand awareness campaigns 

Job Requirements

Are you the one?
  • Customer-first mindset
  • Committed, highly motivated and looking forward to an exciting and rewarding career 
  • Possess excellent communication and phone skills, patience and persistence.  Good command of Bahasa Malaysia & English 
  • Organised and able to follow-up cases in a dedicated manner. Result orientated
  • Have experience in coaching and leading a team
If not you, who? If not now, when? Send us your CV with a cover letter to careers[at] and tell us more about your career aspirations and what excites you about this role. We regret that only shortlisted candidates will be notified. 

Our Culture


We’re a small but ambitious bunch who believes that every working adult should deserve to have access to transparent and affordable credit. Our mission is to provide safe & affordable borrowing to all hardworking individual; helping them to meet their emergency needs and achieve their dreams.

We believe what we do can have a positive impact on the society and people around us. We move fast, encourage testing and learning, making mistakes and learn from them, and challenge conventional thinking.

We are a team of finance and technology professionals with a combined experience of over 30 years gained from working across Malaysia, London, Hong Kong and Singapore.

We hope you’ll join us for our exciting journey ahead. 

If not you, who? If not now, when? (此时此刻,非我莫属)


We believe every hardworking adult deserves to have access to safe and affordable borrowing

But for many of us, the reality is contrary. According to the World Bank Report on Financial Inclusion in Malaysia (May 2017), only 25% of the adult population, and 15% in the B40 group, has formal bank borrowing.

For borrowers who are declined by formal banking channels, their current financing options are just not good enough. Many loan scammers or unscrupulous money lenders are readily to take advantage of their vulnerabilities. These are all well documented.

We started Direct Lending to change this, making safe and affordable loan accessible to every hardworking adult at anytime, anywhere; helping them to address their needs or to fulfil their dreams.

Direct Lending is an online personal lending platform, enabling borrowers to find, apply and receive financing that best suits them in a safe and affordable manner. There are currently 10 financing providers on the platform. Direct Lending is a recipient of Cradle CIP300 funding in 2019 and graduated from Malaysian Global Innovation & Creativity Centre's (MaGIC) Global Accelerator Programme in 2017.