Job Description
“At Didian, through our cutting edge in property technology, we are bringing value to the real estate agents / negotiators by connecting and helping them gain access to new projects offered by reputable developers.
…and we are looking for young and dynamic individuals to help us grow our organization further through our expansion plans.”
Didian is looking for a Head of Customer Relationship to join our leadership team. The Head of Customer Relationship will be a great opportunity to develop, lead, counsel, motivate and manage a team of Customer Relationship Representatives (CRRs) to achieve the KPIs and goals by delivering superior service to potential home buyers. The Head of Customer Relationship will be an expert of the Didian platform, ensure clear adherence of the KPIs and SOPs set.
Key responsibilities:
- Build from scratch a new Customer Relationship Representative team (including hiring of staff, planning SOPs and setting KPIs)
- To educate, develop, lead, counsel, motivate and manage a team of Customer Relationship Representatives to perform in accordance to the company’s vision, mission and direction
- Ensure overall operations are in compliance with company policy
For successful applicants, we offer the following remunerations:
- Basic salary with attractive commission
- EPF & Socso
- Medical
- Training will be provided on communication and engagement skills.