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Agent Relationship Executive

Sales and marketing
Full-time
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KL Eco City, Kuala Lumpur

About The Job

Main Job Scope
The ARE key role and responsibility is to provide support to agents in the marketplace through product knowledge briefings and to secure new agent downloads. This support will be conducted through an organized process of relaying detailed knowledge of the product (project), administrative and backend support, accompanying the agent to engage the potential buyer to respond to queries. The ARE, being the brand ambassador is also responsible to ensure that the agent who are collaborating with Didian conducts himself/herself with the highest integrity to uphold both the company and the developer’s reputation.

Job Function
  1. Provide strong support to the agent by guiding them through the process of understanding and educating of the project. 
  2. Equip the agent with all the relevant information from product (project) knowledge, backend and administrative support to help the agent facilitate the booking of the unit.
  3. Periodically conduct training or refreshers regarding the product (project), the negotiation process and the company’s value system to the agents.
  4. To explore opportunities to increase reach to prospects by capitalizing on the leads generated from both the company source and the AREs’ initiative. 
  5. To actively conduct face to face engagement with the agent, by capitalizing on the leads generated.
  6. To uphold the company’s reputation as a brand ambassador and to ensure that any agents who solicits the guidance of the ARE conducts himself/herself with high integrity and are aligned with the company’s value system.
  7. Participate in relevant events and fairs to promote the company’s services and enhance Didian’s branding.

Job Requirements

Basic Requirements
  1. The candidate must be below 30 years old as the responsibility requires an individual to be a strong performer and motivated to deliver high standards of work.
  2. Must possess a diploma in any discipline.
  3. Minimal one-year sales experience especially in face to face customer engagement.
  4. Ability to converse in English, Bahasa Malaysia, however, being able to converse in Mandarin and Chinese dialects will be an added advantage.
  5. Must own a car.

Relevant Skills
  1. Good communication skills and the ability to converse well.
  2. Ability to plan, organize and the discipline to follow up on the progress.
  3. Good analytical skills in data and outcome, and having the ability to interpret the findings clearly and confidently.
  4. Familiar in Apps navigation and to guide users clearly.
  5. Well verse in basic computers skills – Excel, PowerPoint, Words.
 
Behavioural Attributes
  1. Strong interest in people engagement 
  2. Ability to remain calm and steady during tense situation.
  3. Possesses a high-performance nature, and willing to stretch one’s potential.
  4. Independent and resilient.
  5. Creative thinker and resourceful in seeking opportunities to increase the business.
  6. Strong agility in learning and application.
  7. Good problem-solving skills, through rigorous thinking process.
  8. Conducts oneself professionally and with high integrity.
  9. Teamwork and the ability to network with both internal (colleagues) and external customers.
  10. Highly disciplined in tracking and monitoring one’s own performance.

Our Culture

WHAT WE DO

Didian is a digital platform connecting residential real estate agents with developers to sell 'pre-launch' projects. 

OUR CULTURE & VALUES

At Didian, we believe in team players who live and breathe the following values. If these sound like you or remind you of people you'd love to work with, chances are you'll succeed at Didian.  

Ownership mentality
You see tasks through from start to finish. 
You take ownership of the result and aren't afraid to get your hands dirty. 
You don't believe in the phrase ‘not my problem.'
You don't have to be told what to do next.

We value leaders who take it upon themselves to do an A+ job in whatever they set out to do, regardless of difficulty. 

Resourcefulness
You get creative in finding solutions to problems; after all, we are in unchartered territory: we’re building what no one else has built before. 
You are relentless at thinking outside of the box to find the best answers to ambiguous problems. 
You are not good at taking "no" for an answer.

Candor
You are open and transparent about problems. We’re all on the same team, and it shouldn’t feel difficult to share constructive feedback in real time with one another. 
You always keep it professional, and never make feedback personal. 

We want to have honest and candid discussions to help each other get better, while always keeping in mind that good feedback helps us improve our weaknesses and drives the organization forward. 

Mindset to embrace change
You are open-minded towards change. Didian is going to evolve and grow at a breakneck pace. As this happens, you must not only be willing to adapt to it, but must also anticipate it and grow accordingly. 

Integrity
For Didian to succeed, it must first earn the trust of all its stakeholders. For that to happen, we must deliver an end-to-end service that is consistent, reliable, and excellent. 

You must never compromise on our values and service, no matter how difficult it gets. 
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