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Client Support Executive (Melaka)

Deriv Services Sdn Bhd
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Undisclosed

Kota Laksamana Jaya

Full-Time

Job Description

We have opened an office in Melaka to access an untapped talent pool of high-potential university graduates. This office offers shared services which mainly include customer support, payment processing, and accounting. We aim to be recognised as an employer of choice for talented young graduates throughout the state of Melaka.

Our team

We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

Your role
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
  • Respond to customer enquiries by phone, email, social media, and live chat daily.
  • Process applications and customer documentation according to relevant policies and regulations.
  • File records and documents of customer interactions according to existing guidelines.
  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
  • Perform regular testing on our products and services. 
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Job Requirements

  • Exceptional spoken and written communication skills in English.

What’s good to have
  • University degree/diploma in marketing, computer science, or any related field
  • Practical experience in technical customer support
  • Experience in the financial services or IT industry
  • Proficiency in other languages in addition to English

Company Benefits

Freedom and flexibility

We offer a casual dress code, freedom to work with advanced tech stacks, and a flat organizational structure.

Agility

Our talented graphics designers create compelling user interfaces, our quants produce best-in-class options pricing.

We Value and Develop Talent

Our recruitment procedures are rigorous, highly selective, and designed to identify the top 10% of talent available in any given career field.

Competitive Employee Benefits

With a market-based remuneration structure, an annual cash bonus plan, health benefits for you and your family, travel and internet allowances.

A World-class Workforce

We value the cultural diversity that provides us with a unique competitive advantage.

Technical Excellence

Applying the latest web technologies to the global financial markets is a most interesting challenge.


Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service


Company Profile

Deriv Services Sdn Bhd-logo-image

Deriv Services Sdn Bhd

Deriv Services Sdn Bhd is the operational headquarters in Cyberjaya for Deriv.com, a pioneer in online trading. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.
Our offices in Ipoh and Melaka tap into the talent pools of high-potential university graduates in these cities. These offices offer shared services to Deriv Group companies worldwide, focusing mainly on client support services, payment processing, and accounting.
The scale and complexity of our mission require smart, talented, and dedicated people who are up for a challenge to make online trading on the world’s financial markets accessible to anyone. 

If you love innovating and doing extraordinary work, join us. Together, let’s build the future of online trading.

company-logo-image

Client Support Executive (Melaka)

Deriv Services Sdn Bhd

Undisclosed

Kota Laksamana Jaya

Full-Time

This job is no longer available