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Senior Operations Manager - Customer Service

Pop Meals
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Undisclosed

Petaling jaya

Full-Time

Job Description


dahmakan is SE Asia’s fastest growing food tech startup funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button. We’re conquering a trillion dollar market in the most exciting region in the world. 

Your responsibilities are to
  • Managing a team of 10
  • Be responsible for the happiness of thousands of customers everyday
  • Gather and analyse operational data to uncover new ways to deliver a better experience from reducing pickup time for riders in the warehouse to keeping food fresh and hot
  • Managing thousands of real-time deliveries daily to ensure riders are on-time and providing the best food delivery experience possible
  • Working together with the product and tech team to make sure we deliver the best experience   

You are:
  1. Energetic and creative leader - track record of leading teams, solving problems resourcefully and bringing great energy and ideas to the workplace
  2. Amazing written and spoken communicator - self explanatory
  3. Builder: you challenge existing “best practices” and the way things are currently done. On past projects you have demonstrated the ability to get your “hands dirty”.
  4. Analytical & data driven: you are great with people and equally good with numbers. You use data to come up with hypothesis and are not launching blindly on “gut feel”
  5. Customer obsessed: you need to be nuts about the customer experience and spend days, months and years thinking about how to make their experience of ordering dahmakan magical.
  6. Hungry & driven: you are driven by urgency, you get things done today, not wait until tomorrow.

 







Job Requirements

 
You might also be:
  1. At least >3 years working experience in leading a team  
  2. Experienced in high pressure environments e.g. startups, consulting, banking, military, oil rigs
  3. Projects where you demonstrated critical thinking, data analysis, operational process improvement and project management

That’s why you need to join our team:
  • Free lunch and dinner made fresh by 5* hotel chefs 
  • Friend and Family discounts
  • Work with the brightest and diverse team from all around the world
  • Rare opportunity to build a product that everyone around you loves

 

Company Benefits

Free lunch & dinner made by Chefs

Everyday free lunch & dinner made by our own in-house Chefs hailing from 5* Hotels like Sheraton, Shangri-La and Hilton!

Travel opportunities

We are expanding fast across Southeast Asia and there are many work related travel opportunities.

1st Malaysian startup in Y Combinator

Work and learn from the best and through our deep network into Silicon Valley.

Accelerate your growth

Your personal growth is guaranteed in our fast growth environment.

Equity and competitive salary

Backed by leading tech investors from around the world, we are on track to become a billion-dollar company in few short years.

Real impact

At Pop Meals, the best idea wins! Independent of hierarchy or job experience.


Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

Pop Meals-logo-image

Pop Meals

Pop Meals is one of the fastest-growing food tech startups in Southeast Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button. 

Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we’re conquering a trillion-dollar market in the most exciting region of the world.

We combine centralised, large-scale production with deep customer data, machine learning, and the most talented people in the industry to create an award-winning food delivery experience. Applying artificial intelligence to last-mile delivery gives us the lowest delivery costs in the industry.

company-logo-image

Senior Operations Manager - Customer Service

Pop Meals

Undisclosed

Petaling jaya

Full-Time

This job is no longer available