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Operations Manager - Dispatch

Other
Full-time
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petaling jaya, Selangor

About The Job

dahmakan is SE Asia’s fastest growing food tech startup funded by Y Combinator and other leading tech investors from Silicon Valley, Europe and Asia. We make food delivery an everyday choice by delivering 5 star hotel chef-made meals below restaurant prices. We’re conquering a trillion dollar market in one of the most exciting regions in the world.

Your responsibilities are:
  • Managing a team of 8
  • Be responsible for the efficient sortationg and packing of meals to be delivered
  • Managing warehouse and optimising the flow for sortation and packing
  • Gather and analysing operational data to uncover new ways to deliver a better experience
  • Managing thousands of real-time orders daily to ensure riders leave the central kitchen on-time and providing the best food delivery experience possible
  • Working together with the product and tech team to make sure we deliver the best experience   

You are:
  1. Energetic and creative leader - track record of leading teams, solving problems resourcefully and bringing great energy and ideas to the workplace
  2. Builder: you challenge existing “best practices” and the way things are currently done. On past projects you have demonstrated the ability to get your “hands dirty”.
  3. Analytical & data driven: you are great with people and equally good with numbers. You use data to come up with hypothesis and are not launching blindly on “gut feel”
  4. Customer obsessed: you need to be nuts about the customer experience and spend days, months and years thinking about how to make their experience of ordering dahmakan magical.
  5. Hungry & driven: you are driven by urgency, you get things done today, not wait until tomorrow.

Job Requirements

You might also be:
  1. At least >3 years working experience in leading a team,
  2. Experienced in high pressure environments in operations
  3. Projects where you demonstrated critical thinking, data analysis, operational process improvement and project management

That’s why you need to join our team:
  • Free lunch and dinner made fresh by 5* hotel chefs 
  • Friend and Family discounts
  • Work with the brightest and diverse team from all around the world
  • Rare opportunity to build a product that everyone around you loves


Our Culture

ABOUT DAHMAKAN

dahmakan is one of the fastest growing food tech startups in Southeast Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button. 

Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we’re conquering a trillion dollar market in the most exciting region of the world.

We combine centralised, large-scale production with deep customer data, machine learning and the most talented chefs in the industry to create an award-winning food delivery experience. Applying artificial intelligence to last mile delivery gives us the lowest delivery costs in the industry.

WHO WE ARE

We don't believe in 9-to-5, meetings about meetings and casual Fridays (it's pretty casual everyday). We want you to push boundaries, change the game and create impact everyday by doing things that matter. Get your hands dirty from building scalable operations, growth hacking, community building, business development, product improvement, customer care to cooking(?), no two days are ever the same and we like it that way. If you're smart, hardworking and anyone has ever called you crazy, then we want you to become part of the family.
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