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Sales Trainer (Bilingual)

Customer Connect Malaysia
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RM 4000 - RM 5000

KL SENTRAL

Full-Time

Job Description

  • Prepares new sales professionals by conduction on-boarding orientation to sales process; developing individual coaching plans and providing resources and assistance to ensure sales target achievement
  • Determines and rolling out training needs analysis with sales representatives; observing sales encounters and studying sales results reports
  • Conducts live, side-by-side and remote call monitoring to listen to sales and non-sales conversations; preparing best practice sales pitches based on objections and challenges
  • Prepare and update sales quality monitoring scoresheet criteria based on operational direction
  • Implementing sales environment best practices and sales challenges; working closely with operations to ensure daily; weekly and monthly challenges are met for individual and team sales challenges
  • Monitors sales objectives and results on daily, weekly and monthly basis.
  • Improves training effectiveness by constantly developing new approaches and techniques, making support readily available and integrating support with routine job functionality
  • Accomplishes individual and team-oriented sales achievements

Job Requirements

  • Degree in IT and/or equivalent 
  • Minimum of 2 years’ experience in sales training in a telemarketing contact centre environment
  • Able to read and write proficiently in Mandarin and Cantonese
  • Basic experience as a contact centre Quality Assurance

Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

General Work, Management Trainee, Others


Company Profile

Customer Connect Malaysia-logo-image

Customer Connect Malaysia


company-logo-image

Sales Trainer (Bilingual)

Customer Connect Malaysia

RM 4000 - RM 5000

KL SENTRAL

Full-Time

This job is no longer available