Job Description

• Attending to incoming calls promptly, courteously in a competent and professional manner
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contributes to team effort by accomplishing related results as needed
• Provide accurate, valid and complete information by using the right methods/tools
• Any other duties assigned by your immediate superior and the Company

Job Requirements

• Candidates must be a Malaysian citizen and possess at least an SPM qualification
• Must be able to work on shifts and weekends if required
• Strong communication and interaction skills
• Able to work independently and as a team player
• Fresh graduates are encouraged to apply
• Fluent in spoken Bahasa Malaysia, English

Additional Info