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Customer Service

Operations and admin
Full-time
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Petaling Jaya, Selangor

About The Job


Jobscope:
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Implement and maintain loyalty program
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Compile reports on overall customer satisfaction.
  • Engage customers in a warm and friendly manner. 
  • Understand product knowledge to advise customers.
  • Able to set SOP for customer service




Job Requirements

  • Experience in customer service / loyalty programme
  • Good communication skills
  • Good people skills
  • Fluent in English
  • Trained in handling complaints
  • Able to work 6 days a week with one weekday to rest
  • Working time - 10am to 6pm

Our Culture

OUR VISION & MISSION

Vision
Giving people the freedom to create their own personal care, personally.

Mission
We aim to be a trusted provider of natural DIY personal care ingredients

Our Values

CREATE

Committed
We are looking for committed people because we are highly committed to helping our customers craft and create their own DIY personal care range everyday.  

Responsible
We are responsible to our customers, our team and our brand to provide the best service and product quality we can. It is our responsibility to help people create what they want to create. 

Embrace Change
As a young company, we embrace the consistency of change. We are speedy in our decisions and willing to explore the best solutions to each challenge. Join us on this exciting journey to grow our company together!

A+ttitude
We go beyond the expected norms and take on an A+ttitude in helping our customers craft and create, helping our team express and perform, and helping our brand grow and expand.

Trust
We trust in our team to do what's right even when no one is looking. We trust in our products for their quality and efficiency. And we trust that our customers will be satisfied and returning to us always. 

Engage
We are looking for someone who likes to engage in growing a company and inspire customers to DIY their own personal care products.


ABOUT CRAFTIVITI

Craftiviti provides raw materials to help people create their own DIY Skin & Hair Care, and wellness products. We provide top quality ingredients for making your own soaps and candles, or formulating your own skincare products such as lipbalms, lotions, massage oils, hair waxes and more. We source and provide the ingredients, tools and customer support on how you can take our ingredients home to make your very own personal care DIY range of soaps, skincare and candles. 

Craftiviti was established in 2015 and has since grown into one of the leading go-to brand for DIY personal care products. We believe strongly that crafting your own personal care products and spa products is the trend of the future. We also believe this DIY customization is beneficial to your body, mind and soul. 

In our Retail outlet and Online store, we have over 5000 SKUs selling anything from  essential oils, carrier oils, cosmetic grade clays, plant powders, soap bases, measuring tools, packaging and more. And if you need to customise your products, you may need your own molds, so we also carry mold making materials such as resins, liquid silicon, latex, molding clays & plaster and more. We are a one-stop-shop for anything DIY related to making your own soap & skincare, candles and mold making. 

In our short 5 years, we have grown into an established brand well known to soap and candle makers nationwide, and we are still growing! We are a hub for inspiration and creativity, and we would like you to join us!


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