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Customer & Community Care Associate

Craftiviti
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RM 2200 - RM 2800

Kayu Ara, Petaling Jaya

Full-Time

Job Description

You will be the contact point to extend care and support to our customers all over Malaysia.

Jobscope: 
  • Attend to customers enquiries via phone, email, social media and marketplaces chats.
  • Assist with placement of orders, refunds, or exchanges.
  • Implement and maintain loyalty program.
  • Advise on company and product information.
  • Inform customer of deals and promotions.
  • Compile and generate reports on overall customer satisfaction.

Job Requirements

  • Experience in customer service / loyalty program
  • Good communication and people skills.
  • Positive and cheerful character.
  • Able to work in a team of crazy happy people.
  • Able to engage customers in friendly manner. 
  • Fluent in English and Bahasa Malaysia
  • Able to work 6 days a week with one weekday to rest
  • Working time - 10.00am to 6.00pm


Company Benefits

Employee Discount

We encourage our team to explore our products by providing a special price upon purchase.

Encouraging Creativity

We encourage work independence so that you can be creative, be expressive and be free to explore the best in your job.

Inspiring DIY Lovers and Helping People Create

Every day we hear about the great things our customers make with our products that are able to increase their quality of life. Truly Inspiring!

Hospitalisation Insurance

We care for our team. We've got you covered when things aren't very healthy for you.

Super Fun Colleagues

At Craftiviti, everyone has fun at work. We believe in allowing mistakes and learning from it.

Steep Learning Curve

As a start up, we are still molding and branding ourselves heavily. And we invite you on this exciting journey with us.


Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

Craftiviti-logo-image

Craftiviti

Craftiviti provides raw materials to help people create their own DIY Skin & Hair Care, and wellness products. We provide top quality ingredients for making your own soaps and candles, or formulating your own skincare products such as lipbalms, lotions, massage oils, hair waxes and more. We source and provide the ingredients, tools and customer support on how you can take our ingredients home to make your very own personal care DIY range of soaps, skincare and candles. 

Craftiviti was established in 2015 and has since grown into one of the leading go-to brand for DIY personal care products. We believe strongly that crafting your own personal care products and spa products is the trend of the future. We also believe this DIY customization is beneficial to your body, mind and soul. 

In our Retail outlet and Online store, we have over 5000 SKUs selling anything from  essential oils, carrier oils, cosmetic grade clays, plant powders, soap bases, measuring tools, packaging and more. And if you need to customise your products, you may need your own molds, so we also carry mold making materials such as resins, liquid silicon, latex, molding clays & plaster and more. We are a one-stop-shop for anything DIY related to making your own soap & skincare, candles and mold making. 

In our short 5 years, we have grown into an established brand well known to soap and candle makers nationwide, and we are still growing! We are a hub for inspiration and creativity, and we would like you to join us!



company-logo-image

Customer & Community Care Associate

Craftiviti

RM 2200 - RM 2800

Kayu Ara, Petaling Jaya

Full-Time

This job is no longer available