Job Description

• Professionally handle queries and resolve customer issues in person and via different channels (phone, email, text, etc.) 
• Build and improve relationships with existing customers 
• Support the General Manager in all matters to maximize productivity 
• Prepare and edit documents, issue invoices and assist in administrative matters 
• Complete any assigned ad-hoc duties 
• Working hours: Monday-Friday (9:30am-7:00pm), Saturday (9:30am-1:30pm)
• Working location: Block Allamanda, 10 Boulevard, Lebuhraya Sprint, PJU6A, 47400 Petaling Jaya, Selangor (Google Maps: https://goo.gl/maps/nPk8WtmTRrz)

Job Requirements

• Must have strong interest in smart home appliances such as robotic vacuum cleaners
• Must possess at least Diploma or higher in any field (Education and background in electrical / electronic engineering is highly preferred) 
• Must possess minimum 2-year experience in any customer service-related field as a proven successful leader.
• Must possess excellent communication skills in English. Good spoken Mandarin is an advantage. 
• Must have good customer service and problem-solving skills, attentiveness, empathy, patience and immaculate manners 
• Must possess good computer skills (Word, Excel, PowerPoint) 
• Skills in graphic design and copywriting are an advantage 
• Must maintain a high degree of integrity and confidentiality 
• Must have the ability to multi-task and manage time effectively 
• Own transport, smartphone and laptop preferred 

Company Benefits

Additional Info