Job Description

• Professionally handle queries and resolve customer issues in person and via different channels (phone, email, text, etc.)
• Assist with processing online orders
• Build and improve relationships with existing customers
• Support the General Manager in all matters to maximize productivity
• Prepare and edit documents, issue invoices and assist in administrative matters
• Complete any assigned ad-hoc duties

Job Requirements

• Candidates must possess at least Diploma or higher in any field
• Must possess minimum 2-year experience in any customer service-related field as a proven successful leader.
• Must possess excellent communication skills in English. Good spoken Mandarin is an advantage.
• Must have strong interest in smart home appliances such as robotic vacuum cleaners
• Must have good customer service and problem-solving skills, attentiveness, empathy, patience and immaculate manners
• Must possess good computer skills (Word, Excel, PowerPoint)
• Must maintain a high degree of integrity and confidentiality
• Must have the ability to multi-task and manage time effectively
• A good team player with good leadership quality and loyalty (job hoppers will not be considered)
• Own transport and smartphone required, own laptop preferred
• Attaching a copy of your recent photograph is a MUST

• A dynamic working environment that require finesse in handling customer with high expectations
• Attractive remuneration package, including handphone & parking allowance, EPF, SOCSO, EIS
• Dressing code: Business (e.g. shirts)
• Working hours: Monday-Friday (9:30am-7:00pm), Saturday (9:30am-1:30pm)
• Working location: Block Allamanda, 10 Boulevard, Lebuhraya Sprint, PJU6A, 47400 Petaling Jaya, Selangor

Company Benefits

Additional Info