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IT/Software Support Analyst (Night shift)

Recruitment Firm
Information technology
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Subang Jaya, Selangor

About The Job

  • Provide high-quality technical support and customer service to the company end users through effective communication and efficient troubleshooting.
  • Resolve technical issues related to their developer products.
  • Maintain comprehensive case documentation in customer relationship management (CRM) system.
  • As a Subject Matter Expert, author and tech edit knowledge articles available to internal and external users.
  • Identify issues and log defects for software improvements.
  • Work in other technical areas of software support as customer and business needs require.

Job Requirements

  • Strong knowledge of C# or VB.NET, Java, or any other programming languages.
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
  • Ability to patiently communicate technical information clearly and concisely.
  • Ability to provide excellent customer service through efficient troubleshooting, analyzing, and problem-solving skills.
  • Experience in software support or technical customer service.
  • Strong prioritization skills including managing time and work load efficiently.
  • Ability to learn new concepts quickly, retain large amounts of information and adapt to a changing work environment.
  • Bachelor’s in GIS, Geography, Environmental Science, Computer Science, Software Engineering, Programming, Management Information Systems or other relevant field depending on position level.
  • Prior experience with the developer products such as ArcObjects SDK for .NET, ArcGIS Pro SDK, or ArcGIS Runtime SDK for .NET
  • Prior experiences as Programmer or Developers will be an advantage.
  • ArcGIS Certifications (SDK) would be an added advantage.
  • Candidate MUST willing to work on a night shift.

Our Culture


Confluence offers a great work environment and true sustainable career advancement. This employment opportunity offers the best GIS training & skills development available in the industry. Join our team of Global professionals and help change the world while changing your future. 


CONFLUENCE is a leading, global provider of geospatially powered solutions to the commercial, government, financial, insurance and communications industries. Our customers rely on our GIS and geospatial solutions to organize vast amounts of complex data into understandable visual representations. Through our software, our customers make better and faster operational decisions vital to power business intelligence and interaction management that help propel growth and efficiency within their organizations.

Our typical customer has complex, customer-specific workflows which handle critical data in an existing IT infrastructure. CONFLUENCE's task is to understand our customer’s needs and processes, prescribe a correct set of tools, and implement our geospatial technologies seemplessly into their environments. To do that, we offer extensive services to help customers analyze their business processes and integrate our products and services in the most productive way.

CONFLUENCE serves as the source for infrastructure management and integrated operational support solutions for managing the communications network assets of communications companies. These assets could belong to public or the private sector entities that maintain their own private communications network. We provide a suite of solutions to help you address work design, network asset management, the Internet, and integrated mobile work force management. The foundation component for our solutions is a comprehensive, enterprise-capable,GIS solution that houses a connected data model of your entire communications infrastructure. CONFLUENCE solutions are based on open, scalable products optimized for interactive 2D and 3D visual performance, ease of integration, and the enterprise data integrity needs of both large and small information systems environments.