Job Description

1. Obtain functional and technical requirements from clients
2. Design high level user flow & journeys based on project requirements.
3. Communicate with internal teams (Digital Account Management & Tech Teams) to align on project requirements, user journeys & system requirements
4. Present user journeys and high level system flows to clients
5. Post implementation, cross check user journeys and system requirements that is in-aligned with approved requirements.
6. Identify tracking /reporting requirements to perform post campaign analysis
7. Client's business KPI monitoring and tracking

Job Requirements

1. Well versed with digital platforms web / apps / eCommerce / online solutions
2. Able to understand, design & present user journeys / high-level system flows
3. Able to process data collected & churn out hypothesis / points for discussion
4. Works with Account Management & Tech Team on a day-to-day basis but also able to communicate well with cross teams
5. Able to bridge missing connections / fill in the gaps / provides added value
6. Speak & think well in a client-facing role
7. Don't just raise problem but come with solution
8. Not mandatory will be great if can know basics of running SQL queries

Additional Info