Job Description

• Register & Administrate tickets and/or service request.
• Maintain tracker and monitor tickets and/or service request on regular basis. Make sure all task are processed within client/customers SLA.
• Working closely with the repairer and logistic partner.
• Other service request matters i.e assess application before approval, arrange for phone replacement, follow up on appeal claims, conduct service request review, issue major claim report and etc.
• Other daily administration matter i.e inbound calls,WhatsApp text, Online Chat and Emails regarding sales, product and service request inquiries.
• Process data entry, monthly premium/subscription deduction through merchant bank, support Operation & Sales managers daily administration issues and etc.
• Ensure all task are captured on a timely manner.
• Ensure all task are tracked.
• Ensure all follow-ups are completed for each task processed/received.
• Ensure all incoming calls are answered with full integrity & deliver excellent customer service.
• Ensure all task are processed within the given turnaround time / SLA.
• Ad-hoc operations assignments and projects.

Job Requirements

• A minimum Diploma or Professional Certificate in any field.
• Minimum 2 years of working experience as a service request analyst and/or customer service field.
• Excellent communication, presentation and listening skills.
• Able to work independently, self-initiative with good time management.
• Outgoing personality, aggressive and self-motivated.
• Able to converse in different languages will be an advantage.
• Willing to accept challenges and able to handle stressful tasks.
• Fresh graduate with drive and keen interest in customer service career may be considered.

Additional Info