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Community Officer (Penang)

Retail
Full-time
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George Town, Penang

About The Job

General Customer Service:
  • Be the first and last point of contact for your respective venue
  • Manage the front desk during operational hours; greet, check-in and verify guests/ members
  • Manage and monitor the people flow of the venue, which includes walk- ins, appointments and scheduled tours
  • Manage queries from walk-ins or phone calls by providing relevant information, or referring them to applicable resources

Administration:
  • Data entry
  • Create and update database for financial tracking and other member/ venue related purposes • Answering incoming calls; taking messages and re-directing calls as required • Dealing with email enquiries
  • Member Management:
  • Work closely with Assistant Community Manager (ACM) and Community Manager (CM) on managing member check- ins & outs, collect & submit building receipts for expense reports and identify issues for escalations and document accordingly
  • Safekeeping of members’ mails and packages, manage access card activation, assist in the use of our facilities
  • Solve member-related issues to ensure a cohesive community

Events & Venue Management:
  • Create promotional materials for events
  • Involve in setting up and breakdown of an event, also includes liaising with food vendors
  • Upkeep the venue frequently to ensure comfort and cleanliness
  • Work with building operations and maintenance to ensure excellent member experience
  • Propagate promotion and growth of resources from business services, technology support and events planning and execution.

Job Requirements

  • Possess strong verbal and written communication skills
  • Team Player
  • Sales experience is an added advantage
  • Exceptional organizatinal and multitasking skills
  • Demonstrate values such as strong work ethics, accountability, customer centric, self-awareness, empathy
  • Passion for entrepreneurial networking and communities
  • Proficient in basic computer skills (Word, Excel, Powerpoint) 
  • Retails, customer service talents from all industry are welcomed to apply

Our Culture

OUR STORY

The Common Ground story started in 2016 with two people, one idea, and enough ambition to spark a community. Juhn Teo and Erman Akinci saw the potential in a growing market. After visiting coworking spaces around the world for inspiration and research, they eventually buckled down and registered their own company in October of 2016. With a small team of 8, Common Ground launched its first venue in March 2017 at Wisma UOA II in Damansara Heights.

Today, there are more than 4,000 members and over a dozen venues across major city hubs, both locally and internationally. In the short span of 2 years, Common Ground has become Malaysia’s largest coworking space. 

OUR VALUES & CULTURE

We look for people with a forward-thinking perspective, a willingness to adapt and be flexible, and an attitude to work hard and persist even when facing obstacles. When approaching roles and tasks, being open-minded is just as important as being driven. We don't believe in boxing people in, so our teams are always exploring new ideas and taking ownership of different tasks than what they may have been used to in more traditional roles. Much like how Common Ground's coworking community encourages collaboration and synergy amongst its members, we also encourage our crew to embrace today's interdisciplinary approach to working.

Our core values are:
  • Direct and open communication and cooperation
  • Commitment to our team and community 
  • Ownership of roles and tasks 
  • Open-mindedness towards new ideas and projects
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