Community Officer (Penang)

Common Ground
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Undisclosed

George Town

Full-Time

Job Description

General Customer Service:
  • Be the first and last point of contact for your respective venue
  • Manage the front desk during operational hours; greet, check-in and verify guests/ members
  • Manage and monitor the people flow of the venue, which includes walk- ins, appointments and scheduled tours
  • Manage queries from walk-ins or phone calls by providing relevant information, or referring them to applicable resources

Administration:
  • Data entry
  • Create and update database for financial tracking and other member/ venue related purposes • Answering incoming calls; taking messages and re-directing calls as required • Dealing with email enquiries
  • Member Management:
  • Work closely with Assistant Community Manager (ACM) and Community Manager (CM) on managing member check- ins & outs, collect & submit building receipts for expense reports and identify issues for escalations and document accordingly
  • Safekeeping of members’ mails and packages, manage access card activation, assist in the use of our facilities
  • Solve member-related issues to ensure a cohesive community

Events & Venue Management:
  • Create promotional materials for events
  • Involve in setting up and breakdown of an event, also includes liaising with food vendors
  • Upkeep the venue frequently to ensure comfort and cleanliness
  • Work with building operations and maintenance to ensure excellent member experience
  • Propagate promotion and growth of resources from business services, technology support and events planning and execution.

Job Requirements

  • Possess strong verbal and written communication skills
  • Team Player
  • Sales experience is an added advantage
  • Exceptional organizatinal and multitasking skills
  • Demonstrate values such as strong work ethics, accountability, customer centric, self-awareness, empathy
  • Passion for entrepreneurial networking and communities
  • Proficient in basic computer skills (Word, Excel, Powerpoint) 
  • Retails, customer service talents from all industry are welcomed to apply


Company Benefits

Quarterly Townhall

This enables employees to align with the management team and one another, to give feedback, and to become aware of updates in the next coming quarters

Events (Members/ Public)

Employees are granted access to community events, including workshops, social mixers, CEO chats, festive parties, business talks, and more

Partnership Benefits

Employees are entitled to the same benefits as our members, including hundreds of perks and discounts across lifestyle and professional sectors

Medical Benefits

Employees are entitled to inpatient and outpatient benefits


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Advertising & Branding, Business Development, Customer Service


Company Profile

Common Ground-logo-image

Common Ground

The Common Ground story started in 2016 with two people, one idea, and enough ambition to spark a community. Juhn Teo and Erman Akinci saw the potential in a growing market. After visiting coworking spaces around the world for inspiration and research, they eventually buckled down and registered their own company in October of 2016. With a small team of 8, Common Ground launched its first venue in March 2017 at Wisma UOA II in Damansara Heights.

Today, there are more than 4,000 members and over a dozen venues across major city hubs, both locally and internationally. In the short span of 2 years, Common Ground has become Malaysia’s largest coworking space. 

Community Officer (Penang)

Common Ground

Undisclosed

George Town

Full-Time

This job is no longer available