Kick-ass Customer Experience Experts
Comfort Works
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RM 3000 - RM 5000
Damansara Heights
Full-Time
Job Description
Objectives & Goals:
- Ensure world-class cradle-to-grave customer experience from every touch point (website to post-sales).
- Maximise experience through automated personalisation, creating a world of high quality experience with minimal to zero actual human interaction.
Hiring the best CARE-masters in town!
Comfort Works is hiring a Customer Experience Expert to help save our customers from tired sofas all around the world. Our CX team delivers best-in-class service and pride ourselves with our 5-star reviews (don’t believe us? Google it yourselves). We are looking for an individual who has the tendency to care WAY TOO MUCH for customers and are NATURAL PROBLEM SOLVERS - the kind who can help the team reduce churn, increase retention and move the needle on user acquisition. To succeed, it’ll take a lot of heart, hard work, and not another warm body that will robotically answer questions.
Job Requirements
We are NOT looking for:
- Call centre agents
- Script readers
- Keyboard warriors
- Unmotivated zombies
- Someone who thinks it’s just going to be another “job”
We LOVE to work with these qualities (and we promise that you’ll meet like-minded souls here):
- Curiosity
- Attention to details
- Resourcefulness and problem solving skills
- EMPATHY we expect you to deliver flowers to our customers during major life moments
- Grammar nazis (C1, C2 levels)
Sh*t that you don’t have to do:
- Put on a headset
- Night owl shifts and weekend work
- Slay customer complaints only
Hard stuff that is part of the job but good that you know now:
- Provide an amazing, personalized experience to each customers through various support channels such as email, livechat, blogs, social media etc.
- Effectively diagnose and solve day-to-day customer concerns and issues
- Communicate confidently, enthusiastically and clearly
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Ensure feedback flows to various teams in Comfort Works to improve our services
- You will need to be a ninja at operating our emailing system
- Advocate the Comfort Works especially after sales
Bonus points (has these and earn extra cookies):
- Previous experience in customer service, online marketing, social media management
- Background in pyschology, international relations, public relations, international business, copywriting, journalism
- Worked in a start-up previously
- 2-3 year working experience
- You’ve read every post on our blog, seen every video on our youtube channel, and give us feedback on how we can improve.
How Comfort Works differ from the rest:
- Comfort Work’s mission to rejuvenate the world’s tired homes (we are ridiculously determined to save people from ugly living spaces)
- 5-star reviews on Google, Houzz, Reviews.io and Facebook (your job to upkeep this!)
- Other customer-focused teammates who is proud to be part of the team
- A diverse team from 12 countries and counting
- You’ll get exposure to other areas of the business: UI/UX, product development, digital marketing, international relationship management, and more
- We are a growth company with a startup mindset delivering to customers worldwide
Within Customer Experience you will be exposed to these paths (and possibly grow into after 2 years):
- Digital Marketing
- Localisation Marketing
- Product Management
- The Grandmaster of Customer Experience
P.S. There are 5 grammatical errors in this job description. If you spot them, we’ll give you RM 10 during your interview with us. Good luck ;)
Company Benefits
Hybrid Working Agreements
Our collaboration days in the office are on Tuesdays, Wednesdays and Fridays. Because honestly, no one likes Monday morning traffic.
Global Presence & Mindset
Our team members are curated to reflect our global audience and their needs. Meet your international co-workers and expand your network and mindset.
NO Meetings Thursdays
"Blackout Thursdays" because we need time to focus on actual work instead of talking about "the work".
Personal Development
More than a career here. Expect to get coached, mentored and guided for personal and career growth.
Parking Allowance
RM150 monthly parking allowance for everyone. (For those who don't drive Semantan MRT Station is next to us).
Medical, Optical & Dental Benefits
Yearly coverage for outpatient, optical & dental. RM 30,000 hospitalization insurance (with covid coverage) and free RTK test kits.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Business Development, Key Account / Relationship Management, Retail Sales
Company Profile
Comfort Works
Comfort Works aims to breathe new life into all of the world’s living space. We do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. We are also building a company that emphasises on people over profits, prioritising culture and work environment that best benefit the ones that matter the most — our people.
Comfort Works was set up with one ultimate goal in mind – to empower homeowners to live beautifully. We are on a steadfast path to convince the world that a beautiful sofa cover is a more sustainable option than buying a new couch. In achieving this, Comfort Works aims to become the world's largest sofa cover provider by 2030.
It is our mission not to just refresh our customers’ living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.
Comfort Works was set up with one ultimate goal in mind – to empower homeowners to live beautifully. We are on a steadfast path to convince the world that a beautiful sofa cover is a more sustainable option than buying a new couch. In achieving this, Comfort Works aims to become the world's largest sofa cover provider by 2030.
It is our mission not to just refresh our customers’ living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.
Kick-ass Customer Experience Experts
Comfort WorksRM 3000 - RM 5000
Damansara Heights
Full-Time
This job is no longer available